Michael Hurford
Systems Analyst at Generations Federal Credit Union- Claim this Profile
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Topline Score
Bio
Credentials
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Microsoft Certified: Security Operations Analyst Associate
MicrosoftOct, 2022- Nov, 2024 -
Microsoft Certified: Security, Compliance, and Identity Fundamentals
MicrosoftSep, 2022- Nov, 2024 -
CompTIA A+
CompTIAJan, 2018- Nov, 2024
Experience
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Generations Federal Credit Union
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United States
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Financial Services
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100 - 200 Employee
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Systems Analyst
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Dec 2021 - Present
Responsible for: - Providing direct technical support to C-Suite members - Frontline internal IT support (300+ employees) - Monitoring critical infrastructure processes and procedures - Server maintenance and migration (hybrid) - Vendor management - Critical process and procedure automation - Software/hardware troubleshooting and repair - PC staging/imaging - Asset tracking / auditing Daily interaction with JIRA, Windows Server, Windows 10, Azure Active Directory, CLI, Powershell, multiple VPN platforms and networking (firewall configurations). Show less
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USAA
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United States
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Financial Services
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700 & Above Employee
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Systems Analyst, Tier II
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Jan 2020 - Dec 2021
In charge of internal IT support. Assisted employees with Work Technology and AD/MFA issues. Managed incidents through a ticketing system, and properly resolved escalated Tier I level tickets. Maintained effective cross-team communication. In charge of internal IT support. Assisted employees with Work Technology and AD/MFA issues. Managed incidents through a ticketing system, and properly resolved escalated Tier I level tickets. Maintained effective cross-team communication.
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Geek Squad
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IT Services and IT Consulting
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700 & Above Employee
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Consultation Agent
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Jan 2019 - Jan 2020
Provided diagnostic support, facilitated navigation requests, and conducted client briefings to effectively communicate diagnostic results and provide recommendations for productivity. Conducted team member collaborations to ensure proper documentation of client engagement. Diagnosed and repaired office equipment, and assisted in store SOP maintenance, to ensure proper interpretation of guidelines and up-to-date compliance. Provided diagnostic support, facilitated navigation requests, and conducted client briefings to effectively communicate diagnostic results and provide recommendations for productivity. Conducted team member collaborations to ensure proper documentation of client engagement. Diagnosed and repaired office equipment, and assisted in store SOP maintenance, to ensure proper interpretation of guidelines and up-to-date compliance.
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Best Buy
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Retail
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700 & Above Employee
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Merchandising Team Lead
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Oct 2014 - Jan 2019
Managed 10-12 person department team. Delegated operational responsibilities amongst team based on team members' strengths and growth-areas, to strategically distribute merchandise in an effective and timely fashion. Managed Personal Inventory (PI) count, and laid framework/guided change for necessary strategic improvement. Managed 10-12 person department team. Delegated operational responsibilities amongst team based on team members' strengths and growth-areas, to strategically distribute merchandise in an effective and timely fashion. Managed Personal Inventory (PI) count, and laid framework/guided change for necessary strategic improvement.
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Marine Corps Recruiting
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Armed Forces
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700 & Above Employee
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Basic Unit Leader
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Mar 2013 - Jun 2014
Oversaw operations as unit leader. Managed 80+ personnel, ensuring the completion of multiple tasks with tight due dates by upholding the core values of the Marine Corps. Oversaw operations as unit leader. Managed 80+ personnel, ensuring the completion of multiple tasks with tight due dates by upholding the core values of the Marine Corps.
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Education
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2020 - 2021
Hallmark University
Bachelor of Science - BS, Computer Science
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