Infrastructure Engineer

• Mar 2019 - Present

Senior IT Infrastructure Engineer

• Aug 2011 - Mar 2019

A multi-faceted role encompassing the following: - IT infrastructure planning,design and implementation. - Windows / Active Directory, Network and Telephony system administration. - Cloud services administration: Azure, Office 365, AWS, Rackspace. - IT equipment specification and purchasing. - Hardware configuration/support including HP, Dell, Supermicro, Apple, Asus, 3com, Netgear. - End user support. - Liaising with 3rd parties such as suppliers, hosting/telecomms companies. Technologies: - Windows Server 2012 R2, 2012, 2008 R2 - Exchange 2010 - MailEnable - Office 365 - PasswordManager Pro - Lumension Endpoint Management and Security Suite - Hyper-V, Citrix XenServer, VMWare - Windows 10/8.1/8/7/XP - Freshservice & Spiceworks IT inventory / systems management / helpdesk tools - NewRelic - Mac - Ubuntu

IT Support Engineer

• May 2011 - Aug 2011

IT Contractor Planning and implementation of server upgrade/migration project. Windows 2000/2003 - 2008 R2. Exchange 2000/2003/2010. Windows 7/XP, SNMP, Spiceworks. Systems/infrastructure administration and support. IT Contractor Planning and implementation of server upgrade/migration project. Windows 2000/2003 - 2008 R2. Exchange 2000/2003/2010. Windows 7/XP, SNMP, Spiceworks. Systems/infrastructure administration and support.

Microsoft Systems Engineer

• Jan 2010 - Oct 2010

End Point Security – Technical Lead on an Endpoint Security project to consolidate Anti-virus, client firewall, disk encryption and device control products across the company to a single vendor (Sophos). Liaised with Software vendors, Project Management, IT Security, Systems and Service Desk teams as well as end-users to deliver company-wide roll out and support. Assessed and refined project requirements. Formulated, tested and implemented security policies. Developed and documented installation, administration and maintenance processes. Provided support and training to Service desk staff (primarily for Endpoint security issues but also general hardware and OS-related queries). Investigated security hygiene/data control issues and scripted/scheduled maintenance tasks to address these. Managed laptop/workstation build images using Acronis, updated existing builds and created images for new hardware as and when required.

Test Coordinator

• 2008 - Jan 2010

Delivered UAT testing of multiple software enhancements and fixes aligned to monthly and quarterly release cycles. Developed strong relationships with individuals across multiple business areas, co-ordinated their efforts to ensure swift resolution of defects and issues to complete testing on schedule.

Technical Analyst - Radia

• 2001 - 2008

Configuration Management - Proficient in HP Radia tools, utilised primarily in the maintenance of web and application server content in the company's ecommerce environment, also managed application installation on desktop PCs. Radia support - Respected point of contact within the business for advice and technical guidance. Often called upon for in-depth problem analysis, and to recommend and implement solutions.Continuous Improvement - Increased efficiency by performing continual streamlining of deployment processes, including writing of scripts to automate manual steps.Increased Efficiency - Offered a fast turnaround of deployments within strict time-scales, including out-of-hours cover and a standby/call-out provision, personally instrumental in the successful and timely delivery of numerous projects and changes.Training and Development - Co-designed and documented a Trainee Development Plan defining several technical "milestones" for trainees to achieve which was instrumental in the career progression of a junior team member.Desktop Support - Solely responsible for supporting an environment of over 200 desktop PCs in a busy call centre. Services included software packaging (both shrink-wrapped and in-house), testing, problem resolution, and deployment using HP Radia. Liaised with managers, developers and end users to provide continuous maintenance and improvement and deliver a number of new desktop PC roll-outs.Man-Management -Deputy Team leader/Technical Lead responsible for work allocation to a busy team of five. Liaised with multiple stakeholders/ business units to agree code deployment schedules and manage deployments in a high profile e-commerce environment.

Technical Analyst

• 1999 - 2009

Technical Analyst

• 1999 - 2001

Desktop Application Packager - Automating the installation of shrink-wrapped and bespoke apps as well as software developed in-house. Server Build Analyst - Built, installed and commissioned data centre server infrastructure (Compaq/HP/EMC hardware). Consulted in the selection & testing of hardware from competing vendors.Operations Support - Provided day-to-day operational support of a pioneering "Pay as you drive" motor insurance platform.; Managed User Acceptance Testing of enhancements and fixes for the company's ecommerce insurance platform.

Support Engineer

• Jan 1997 - Jan 1999

Provided UK-wide Installation, fault diagnosis and repair of Network and other IT infrastructure including Cisco, 3com, IBM hardware. A customer facing role, Working under pressure and to a strict service level agreement. Provided UK-wide Installation, fault diagnosis and repair of Network and other IT infrastructure including Cisco, 3com, IBM hardware. A customer facing role, Working under pressure and to a strict service level agreement.

PC Hardware Technician

• Jan 1996 - Jan 1997

Assembled PC hardware, repaired and refurbished customer returned PCs, Printers and Typewriters. Assembled PC hardware, repaired and refurbished customer returned PCs, Printers and Typewriters.