Experience

MHM Contracting

• Australia
• Mining
• 1 - 100 Employee

• Manager

  • Apr 2018 - Present



PJL Group

• Australia
• Mechanical Or Industrial Engineering
• 1 - 100 Employee

• Workshop Manager

  • Jan 2017 - Apr 2018

  Description and Requirements: ✔️ Planning and monitoring work within the workshop, supervising the Space Instrument makers ✔️ Undertaking manufacturing and assembly jobs during busy periods ✔️ Managing stock levels (e.g. materials, fixings and tooling) ✔️ Report on workloads, participating in project reviews and giving advice to project managers and team leaders ✔️ Maintaining material, COSHH sheet, databases. ✔️ General administration for personnel and record keeping ✔️ Quality control Show less



Mader Group

• Australia
• Mining
• 500 - 600 Employee

• Regional Field Service Coordinator

  • Nov 2015 - Jun 2016

  Description & Requirements: ✔️ Manage field service team to provide optimum customer services. ✔️ Develop workflow for the field service team. ✔️ Assist in goal setting, skill enhancement and performance reviews activities for field service staffs. ✔️ Investigate and resolve any issues resulting from substandard performance. ✔️ Ensure company policies and procedures are followed by the team members. ✔️ Provide training to service staff as needed. ✔️ Provide support and guidance to service staff to ensure timely and quality customer services. ✔️ Develop programs to improve technical and customer service skills of service staffs. ✔️ Address customer enquiries, resolve issues and obtain customer feedbacks proactively. ✔️ Identify and resolve employee concerns/complaints. ✔️ Maintain positive and healthy relationship with various teams to ensure customer service effectiveness. ✔️ Support service teams in achievement of service goals. ✔️ Assist in interviewing and hiring new professionals. ✔️ Ensure that the resources are properly trained to meet service objectives. ✔️ Help the field service coordinator in resource identification and planning. ✔️ Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment. Show less



Hitachi Construction Machinery Australia

• Australia
• Machinery Manufacturing
• 500 - 600 Employee

• Field Service Supervisor

  • Jun 2014 - Jun 2016

  Description & Requirements: ✔️ Manage field service team to provide optimum customer services.✔️ Develop workflow for the field service team.✔️ Assist in goal setting, skill enhancement and performance reviews activities for field service staffs.✔️ Investigate and resolve any issues resulting from substandard performance.✔️ Ensure company policies and procedures are followed by the team members.✔️ Provide training to service staff as needed.✔️ Provide support and guidance to service staff to ensure timely and quality customer services.✔️ Develop programs to improve technical and customer service skills of service staffs.✔️ Address customer enquiries, resolve issues and obtain customer feedbacks proactively.✔️ Identify and resolve employee concerns/complaints.✔️ Maintain positive and healthy relationship with various teams to ensure customer service effectiveness.✔️ Support service teams in achievement of service goals.✔️ Assist in interviewing and hiring new professionals.✔️ Ensure that the resources are properly trained to meet service objectives.✔️ Help the field service coordinator in resource identification and planning.✔️ Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment. Show less

• Team Leader

  • Jan 2014 - Aug 2014