Michael Tutuarima
Freelance Consultant at SCHIPHOL- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Microsoft Certified Trainer
MicrosoftOct, 2015- Sep, 2024 -
Microsoft Dynamics Deployment Specialist
MicrosoftJan, 2015- Sep, 2024 -
Microsoft Dynamics Customization and Configuration in CRM 2013 Specialist
MicrosoftOct, 2014- Sep, 2024 -
Microsoft Certified Professional
MicrosoftAug, 2014- Sep, 2024 -
Microsoft Dynamics CRM 2013 Applications Specialist
MicrosoftAug, 2014- Sep, 2024 -
Certified Scrum Master / CSM
scrum allianceJan, 2012- Sep, 2024 -
MB-200 Microsoft Dynamics 365 Customer Engagement Core
Microsoft
Experience
-
SCHIPHOL
-
Belgium
-
1 - 100 Employee
-
Freelance Consultant
-
Nov 2021 - Present
-
-
-
Fellowmind [Formerly known as CRM Partners]
-
Netherlands
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Freelance Consultant
-
Nov 2021 - Present
-
-
-
-
Owner
-
Oct 2021 - Present
-
-
-
Booost!
-
Brazil
-
IT Services and IT Consulting
-
Associate Partner
-
Oct 2021 - Present
-
-
-
Ifunds
-
Netherlands
-
Information Services
-
1 - 100 Employee
-
Dynamics 365 CE Consultant
-
Oct 2019 - Sep 2021
-
-
-
-
Customer Engagement Consultant
-
Jun 2018 - Sep 2019
-
-
-
CRM Partners
-
IT Services and IT Consulting
-
Trainer
-
Apr 2014 - May 2018
-
-
-
brightONE IT Services
-
Information Technology & Services
-
1 - 100 Employee
-
Program Manager
-
Sep 2013 - Mar 2014
Responsible for all LivePerson Chat implementation projects with KPN.
-
-
Operational Channel Manager
-
Mar 2013 - Mar 2014
Responsible for chat implementation from chat-operator point of view. This includes training and supporting chat-operators on the LivePerson platform.
-
-
-
Tieto
-
Finland
-
Information Technology & Services
-
700 & Above Employee
-
Business Consultant
-
Apr 2010 - Mar 2014
Executes business design and business implementation and core consulting assignments,driven by a good understanding of business processes in defined consultancy areas, toallow the Tieto customers to improve their business.
-
-
Teamlead
-
Dec 2010 - Mar 2013
As a teamlead we are taking the next step in working more agile! Using scrum meetings, dashboard, working iterative, involving customer, giving demo's and having retrospectives.
-
-
Agile enthusiast
-
2010 - Mar 2013
Spreading the word through the NL organization
-
-
-
AEGON
-
Financial Services
-
700 & Above Employee
-
Developer
-
Aug 2009 - Mar 2010
Development and implementation of Agent DeskTop. A Unified Desk solution for Customer Contact Center Development and implementation of Agent DeskTop. A Unified Desk solution for Customer Contact Center
-
-
-
-
Developer
-
Jan 2009 - Jul 2009
Member of development team, responsable for MOSAIC, Unified Desk solution Member of development team, responsable for MOSAIC, Unified Desk solution
-
-
-
Fier Mensenwerk
-
Staffing and Recruiting
-
1 - 100 Employee
-
C#.Net Developer
-
Nov 2007 - Dec 2008
-
-
-
Orcagroup
-
Netherlands
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Web developer
-
Jul 2004 - Nov 2007
-
-
-
-
Web Developer
-
Oct 2003 - Jul 2004
-
-
-
Dunya
-
Argentina
-
Personal Care Product Manufacturing
-
Webdeveloper
-
1999 - 2000
-
-
Community
