Experience

Wipperoz

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Digital Branding & Marketing Responsible

  • Oct 2021 - Present

  • Social media managment, marketing & communication plan design. • Customer´s service and administrative/sales tasks. • Research and writing blog content, web and help content, email templates and social media copies. • Social media managment, marketing & communication plan design. • Customer´s service and administrative/sales tasks. • Research and writing blog content, web and help content, email templates and social media copies.



Profesional independiente

• Business Consulting and Services
• 700 & Above Employee

• Community Manager & Business Development for entrepreneurs

  • Jul 2020 - Present

  - Business development and lead generation, through incoming and outgoing interactions. - Prospects and customer´s service, brand, marketing & communication plan design and research. - Social media managment, public advertising and administrative/sales tasks. - Business development and lead generation, through incoming and outgoing interactions. - Prospects and customer´s service, brand, marketing & communication plan design and research. - Social media managment, public advertising and administrative/sales tasks.



TCB - Toda clase de bolsas

• Community Manager & Administrative assistant

  • Jan 2019 - Jun 2020

  - Administrative manager of client portfolio. - Management of incoming inquiries about products and services provided. - Design of social selling content through social networks. - Payment to suppliers, billing and expenses control. - Administrative manager of client portfolio. - Management of incoming inquiries about products and services provided. - Design of social selling content through social networks. - Payment to suppliers, billing and expenses control.



El Gordo Bull

• Administrative & Commercial Coordinator

  • Nov 2016 - Dec 2018

  Family entrepreneurship: - Management of customer inquiries and orders through digital, telephone and face-to-face channels. - Community management on Instagram, Google+, Facebook. Event organization. - Purchase of supplies, Budget, stock & expenses control and billing. - Administrative and tax tasks, trademark registration. Family entrepreneurship: - Management of customer inquiries and orders through digital, telephone and face-to-face channels. - Community management on Instagram, Google+, Facebook. Event organization. - Purchase of supplies, Budget, stock & expenses control and billing. - Administrative and tax tasks, trademark registration.



David Diaz Mortgage Professional - Equity Smart Home Loans

• Office Manager

  • Jun 2016 - Mar 2017

  - Customer service to American clients in English language, through digital channels (email and social media). - Management of professional profile in English on Google+, Linkedin, Facebook, Twitter. Sending reports and design of newsletters. - Administrative tasks, receiving calls, answering various queries, recording interactions and controlling expenses. - Customer service to American clients in English language, through digital channels (email and social media). - Management of professional profile in English on Google+, Linkedin, Facebook, Twitter. Sending reports and design of newsletters. - Administrative tasks, receiving calls, answering various queries, recording interactions and controlling expenses.



Nodal.am

• Norway
• Retail

• Writer & Community Manager

  • Mar 2015 - May 2016

  - Management of Wordpress, Google Drive, for online content development and collaborative tasks. - Broadcast and produce journalistic notes for an international news website. - Establish contact with relevant and decisive people - Management of social networks: Facebook & Twitter. - Management of Wordpress, Google Drive, for online content development and collaborative tasks. - Broadcast and produce journalistic notes for an international news website. - Establish contact with relevant and decisive people - Management of social networks: Facebook & Twitter.



Avenida.com

• Argentina
• Manufacturing

• Customer Service Representative

  • Mar 2014 - Mar 2015

  - Handle clients claims, opening tickets via CRM (Zendesk) or phone - Answer clients' inquiries about products & sales conditions - Close sales cycle, Inform terms, conditions & state of product delivery - Handle clients claims, opening tickets via CRM (Zendesk) or phone - Answer clients' inquiries about products & sales conditions - Close sales cycle, Inform terms, conditions & state of product delivery



Productora: El Hilo – Canal Encuentro

• Audiovisual production assistant

  • Aug 2013 - Dec 2013

  Archivos de la Democracia [Democracy Files] is a tv serie made of historic audiovisual material about the 30 years democracy period (1983-2013) in Argentina. - Research about the most significative social, political & cultural events for certain historic period - Locate, clasify & select pertinent pieces of filmed material. - Subtitle & audio description (Closed Caption) Archivos de la Democracia [Democracy Files] is a tv serie made of historic audiovisual material about the 30 years democracy period (1983-2013) in Argentina. - Research about the most significative social, political & cultural events for certain historic period - Locate, clasify & select pertinent pieces of filmed material. - Subtitle & audio description (Closed Caption)



Arvato

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Quality Assurance Analyst

  • Sep 2012 - Jul 2013

  - Evaluate Customer Service's agents performance according to guidelines; - Design improvement strategies, trainings & workshops on vacancy areas; - Observe & aknowledge weak comunication spots regarding new procedures.

• Customer Service Representative

  • Jul 2010 - Aug 2012

  Lufthansa Airlines customer service center for Latinamerica region- Assist clients with reservations, fares, rates, taxes, products and services- Close sales cycle- Mileage program customer service with top clients



TeleTech

• Denmark
• Appliances, Electrical, and Electronics Manufacturing

• CSR-Customer Care Representative for Wellpoint/Anthem Blue Cross Blue Shield

  • Feb 2007 - Jan 2010

  Customer Service for Wellpoint/Anthem Blue Cross Blue Shield in English lenguage - Assist medical providers incoming calls - Handle claims for pending bills & pending medical procedures authorization - Verification of valid medical provider ID & patient health plan coverage Customer Service for Wellpoint/Anthem Blue Cross Blue Shield in English lenguage - Assist medical providers incoming calls - Handle claims for pending bills & pending medical procedures authorization - Verification of valid medical provider ID & patient health plan coverage