Experience

Marine Fasteners Inc

• United States
• Wholesale
• 1 - 100 Employee

• Supervisor

  • Jan 2014 - Present

  Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Establish and maintain relationships with individual or business customers or aid with problems these customers may encounter. Appoint department heads or managers and assign or delegate responsibilities to them. Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information. Perform clerical duties such as typing, proofreading, and sorting mail. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Use computers for various applications, such as database management or word processing. Complete forms in accordance with company procedures. Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements. Provide services to customers, such as order placement or account information. Train and assist staff with computer usage. Inventory Ship/receive pick/pack Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Data Entry Customer service



CTDI Nethouse Services

• Germany
• Telecommunications
• 1 - 100 Employee

• test and repair

  • Feb 2005 - Jul 2007

  Refurbished Wi-Fi routers, servers, and switchboard. Repaired computer hardware Perform risk assessments to develop response strategies. Oversee the daily performance of computer systems. Answer user inquiries regarding computer software or hardware operation to resolve problems. Enter commands and observe system functioning to verify correct operations and detect errors. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Order tests that could determine the causes of product malfunctions. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Solicit sales of new or additional services or products. Customer service