Local Logistics Coordinator

• Feb 2022 - Present

Product Coordinator

• Dec 2020 - Feb 2022

Sr. Logistics Coordinator

• Jul 2016 - Oct 2021

Operations Management - co op - Logistics

• Mar 2015 - Jan 2016

Daily tasks would include but are not limited to; - dispatching our fleet of drivers - communication with drivers - maintaining organization of driver files both physical and electronic - accepting phone calls from customers - setting up a delivery job in our logistics system - communicating through Microsoft Outlook - handing out vehicles (keys) to temporary and seasonal drivers - solving daily problems - and more. Daily tasks would include but are not limited to; - dispatching our fleet of drivers - communication with drivers - maintaining organization of driver files both physical and electronic - accepting phone calls from customers - setting up a delivery job in our logistics system - communicating through Microsoft Outlook - handing out vehicles (keys) to temporary and seasonal drivers - solving daily problems - and more.

Workforce Support Co-ordinator / Tier 2 Technical Support

• Apr 2010 - Jan 2015

Provide 1st point of contact for client's Real Time Resource Coordination Team (RTRC). Monitor and maintain SL’s and offer Tier 2 level support to Call Center Agents. Manage real time resources to achieve business goals. Coach, mentor and motivate Call Centre Agents to proactively identify customer needs and deliver World Class results. In addition to leading by example with exemplary results handling customer calls as well. Consistently exceeding and maintaining my goals are a highlight Maintaining high standards of myself and temporarily held status as Team Captain prior to attending Niagara College for Business Administration - Operations Management Show less

Niagara College

• May 2014 - Aug 2014

Mentor of several students for MATH1206 (Mathematics of Finance) for peers in my class each week. Identified different learning styles and adjusted goals and coaching accordingly. Provided hands on support as well as respond to questions and problems with different levels of understanding. Through guidance, the peer mentees have responded with increased performance in the class and mathematics in general. Mentor of several students for MATH1206 (Mathematics of Finance) for peers in my class each week. Identified different learning styles and adjusted goals and coaching accordingly. Provided hands on support as well as respond to questions and problems with different levels of understanding. Through guidance, the peer mentees have responded with increased performance in the class and mathematics in general.

Customer Service Representative

• 2007 - 2008

Processed customer requests, complaints and inquiries such as billing inquiries, account changes, payments and some technical support. Maintained the values of the company and upheld a high standard for customer satisfaction and professionalism for myself, as the representative for the company. Processed customer requests, complaints and inquiries such as billing inquiries, account changes, payments and some technical support. Maintained the values of the company and upheld a high standard for customer satisfaction and professionalism for myself, as the representative for the company.