Manuel García Lucena

Information Technology Support Engineer at Telecom2
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, GB
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency

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Credentials

  • High national certification/ BTEC Level 4
    UK NARIC

Experience

  • Telecom2
    • United Kingdom
    • Telecommunications
    • 1 - 100 Employee
    • Information Technology Support Engineer
      • Apr 2021 - Present

      Addressing tickets and responding to technical calls from end users regarding hardware, software and networking. Research and identify solutions for those issues. Setting up and installing new computers, networks and software. Addressing tickets and responding to technical calls from end users regarding hardware, software and networking. Research and identify solutions for those issues. Setting up and installing new computers, networks and software.

  • Grow3 Limited
    • United Kingdom
    • Advertising Services
    • 1 - 100 Employee
    • IT Support Technician
      • Apr 2018 - Jul 2018

      Implementation of database for collecting, summarizing and systemizing technical support issues. Schedule and manage backups of all company files and email. Troubleshooting to diagnose and resolve computer problems and training computer users. Implementation of database for collecting, summarizing and systemizing technical support issues. Schedule and manage backups of all company files and email. Troubleshooting to diagnose and resolve computer problems and training computer users.

  • Computerstore
    • Information Technology Assistant
      • Feb 2017 - Sep 2017

      Provide support to customers on a variety of IT issues, researching and resolving technical problems. Build, upgrade, troubleshoot and repair desktop and laptop computers. Providing phone, chat, or in-person support. Provide support to customers on a variety of IT issues, researching and resolving technical problems. Build, upgrade, troubleshoot and repair desktop and laptop computers. Providing phone, chat, or in-person support.

Education

  • Universitat Oberta de Catalunya
    Bachelor’s Degree in Software Development, Computer Software Engineering
    2022 - 2025
  • IES Marqués de Comares
    Certificate of Higher Education, Network and System Administration/Administrator
    2016 - 2018

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