Experience

National Car Charging

• United States
• Environmental Services
• 1 - 100 Employee

• Business Development Director

  • Nov 2017 - Present

  Provide Level 2 and DC Fast Charging electric vehicle supply equipment and solutions from ChargePoint, EnelX, and other vendors to commercial property owners and developers to charge electric vehicles. Provide Level 2 and DC Fast Charging electric vehicle supply equipment and solutions from ChargePoint, EnelX, and other vendors to commercial property owners and developers to charge electric vehicles.



WQED Multimedia

• United States
• Broadcast Media Production and Distribution
• 100 - 200 Employee

• Casual Technician

  • Dec 2006 - Present

  Work in digital master control for television. FM radio station board operator. Operate audio board for live television programs. Available for other related production duties as assigned. Member in good standing of The International Alliance of Theatrical Stage Employees, Local 820. Work in digital master control for television. FM radio station board operator. Operate audio board for live television programs. Available for other related production duties as assigned. Member in good standing of The International Alliance of Theatrical Stage Employees, Local 820.



Asurion

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Delivery Tech Expert

  • Sep 2019 - Feb 2021

  Provide in-person device setup and tech support for customers’ smart phones, tablets and/or other consumer electronics. Resolve operational issues on customers’ devices, other equipment, and connectivity while offering education and device optimization suggestions. Provide in-person device setup and tech support for customers’ smart phones, tablets and/or other consumer electronics. Resolve operational issues on customers’ devices, other equipment, and connectivity while offering education and device optimization suggestions.



2020 Companies

• United States
• Advertising Services
• 700 & Above Employee

• Syndicated Merchandising Representative

  • May 2018 - Sep 2019

  Managed Samsung 4K media players, sound bars, and televisions in big box stores. Did in-store audits of product at Lowes locations. Updated, installed and maintained Apple products in Best Buy locations. Managed Samsung 4K media players, sound bars, and televisions in big box stores. Did in-store audits of product at Lowes locations. Updated, installed and maintained Apple products in Best Buy locations.



Touchtown Inc.

• Oakmont, Pennsyvania

• Technical Project Manager

  • Oct 2007 - May 2017

  Successfully configured, shipped, installed and supported thousands of private channel television systems and digital signage products. Developed and maintained product expertise to provide outstanding project and equipment support during the customer life cycle wth Touchtown's products. Managed relationships with end users. Researched new hardware and integrated the Windows 10 IOT operating system to implement performance upgrades for Touchtown TV Plus and Digital Signage customers. Responded effectively and efficiently to internal and external issues. Deployed TV channel insertions with digital modulators, and IP encoders. Packaged and shipped equipment. Utilized SalesForce for customer support cases and equipment tracking.



Circuit City

• Technology, Information and Internet
• 700 & Above Employee

• Home Entertainment Senior

  • Aug 2006 - Apr 2007

  Offered digital high definition televisions and professional installations of home theater systems to customers. Point person or "smart friend" for audio/video technical configuration issues. Offered digital high definition televisions and professional installations of home theater systems to customers. Point person or "smart friend" for audio/video technical configuration issues.



Best Buy

• Retail
• 700 & Above Employee

• Home Theater Specialist

  • Jul 2005 - Aug 2006

  Specified audio and video components and assisted in design of Home Theater Systems. Offered Plasma, LCD, and traditional CRT television technology together with surround sound components, accessories and Geek Squad installation services to customers to complete the Home Theater experience. Specified audio and video components and assisted in design of Home Theater Systems. Offered Plasma, LCD, and traditional CRT television technology together with surround sound components, accessories and Geek Squad installation services to customers to complete the Home Theater experience.



MarketSource Inc.

• United States
• Advertising Services
• 700 & Above Employee

• Territory Sales Manager

  • Jun 2000 - Dec 2003

  Representative for the Hewlett-Packard retail program in the Pittsburgh, PA region. Called on Office Depot, Office Max, Staples, Circuit City, CompUSA and Best Buy to build market share of HP and Compaq in the retail space. Increased sales in my territory year over year. Built and developed excellent relationships with retail sales reps, managers, and district managers. Delivered trainings, in-store demos, merchandised locations with updated brochures, and printer demo pods. Reported activities and competitive analysis to manager and HP communications director. Position was home-based and worked remotely.



EchoStar Corporation

• United States
• Telecommunications
• 700 & Above Employee

• Applications/Technical Trainer

  • Sep 1998 - Jul 2000

  Trained customer service reps to execute sales and customer service functions for Dish Network Satellite Television. Training included remote activation and troubleshooting of satellite receivers, product training, billing procedures, sales training, and communication skills. Did classroom training in addition to new satellite receiver training to groups of 200 agents on a regular basis in the auditorium. Trained customer service reps to execute sales and customer service functions for Dish Network Satellite Television. Training included remote activation and troubleshooting of satellite receivers, product training, billing procedures, sales training, and communication skills. Did classroom training in addition to new satellite receiver training to groups of 200 agents on a regular basis in the auditorium.