Michaela Thompsen
Senior Business Systems Analyst at Coventry Health Care - Please refer to Coventry Workers' Comp page- Claim this Profile
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Bio
Snehal Shah
Michaela is very hard-working and reliable. She will go the extra mile to get the task done. Once the task is assigned to her, you can sleep peacefully that it will be completed. She is a strong customer advocate. She helps shape the design of a product by keeping customer in mind. She will voice her opinion if a decision is being made that would impact customer experience. She is very thorough and detail oriented when it comes to test case development.
Snehal Shah
Michaela is very hard-working and reliable. She will go the extra mile to get the task done. Once the task is assigned to her, you can sleep peacefully that it will be completed. She is a strong customer advocate. She helps shape the design of a product by keeping customer in mind. She will voice her opinion if a decision is being made that would impact customer experience. She is very thorough and detail oriented when it comes to test case development.
Snehal Shah
Michaela is very hard-working and reliable. She will go the extra mile to get the task done. Once the task is assigned to her, you can sleep peacefully that it will be completed. She is a strong customer advocate. She helps shape the design of a product by keeping customer in mind. She will voice her opinion if a decision is being made that would impact customer experience. She is very thorough and detail oriented when it comes to test case development.
Snehal Shah
Michaela is very hard-working and reliable. She will go the extra mile to get the task done. Once the task is assigned to her, you can sleep peacefully that it will be completed. She is a strong customer advocate. She helps shape the design of a product by keeping customer in mind. She will voice her opinion if a decision is being made that would impact customer experience. She is very thorough and detail oriented when it comes to test case development.
Experience
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Senior Business Systems Analyst
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Oct 2021 - Present
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QA Analyst
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Jun 2015 - Oct 2021
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Senior Software Tester
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Jun 2012 - Jun 2015
Organize and maintain test structure. Create test plans and test cases. Perform testing for both QA and UAT. Analyze data and report any issues discovered to development as well as coordinate resolution. Coordinate testing with other departments.
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Intuit
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United States
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Software Development
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700 & Above Employee
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QA Analyst
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Nov 2006 - Jun 2012
Work as a liaison between development and the customer for QuickBooks Accountant and Intuit Statement Writer. Created test plans, user stories, test cases as well as executed manual testing for both applications. Became the customer advocate and utilized my knowledge of both application and customer to ensure quality of product. Communicated testing status on a daily basis through detailed reporting to management. Helped prioritize bug defects. Monitored the Customer Care forum on the Intuit support site and answered customer questions for Intuit Statement Writer. Show less
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Education
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Baboquivari High School
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Pima Community College
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