Michelle Garcia
Order Management Specialist at Blue Mountain Arts- Claim this Profile
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English -
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Intermediate Spanish -
Topline Score
Bio
Felipe Ordonez
Ms. Michelle Garcia is one of the most dynamic professionals with whom I have had the pleasure of conducting business. Ms. Garcia was able to provide me with excellent advice and service while remaining attentive to her surroundings ensuring other clients were equally assisted. The "going above and beyond" ethos is apparent in Ms. Garcia's work ethic. An exemplary example of a role model to set the high standards for others to emulate. As a novice to the backpacking world, I had many questions regarding what equipment I needed and how to use them. Ms. Garcia was able to answer all my questions in an expert and professional manner while also being personable. It is evident that the outdoor recreational scene is her passion and expertise. It was refreshing speaking with her regarding my ideas of backpacking; her passion for the sport truly motivated me. Because of her interaction with me, I was able to make informed choices on a great backpack and many accessories that will benefit me on my next outdoor adventures. I now feel my passion for the outdoors is accelerating in the right direction. For this reason, I have become a loyal customer of Recreational Equipment, Incorporated, and I will be coming back to that store for all my outdoor equipment needs. I highly recommend Ms. Michelle Garcia in a leadership position for any team wishing to attract and retain loyal clients.
Felipe Ordonez
Ms. Michelle Garcia is one of the most dynamic professionals with whom I have had the pleasure of conducting business. Ms. Garcia was able to provide me with excellent advice and service while remaining attentive to her surroundings ensuring other clients were equally assisted. The "going above and beyond" ethos is apparent in Ms. Garcia's work ethic. An exemplary example of a role model to set the high standards for others to emulate. As a novice to the backpacking world, I had many questions regarding what equipment I needed and how to use them. Ms. Garcia was able to answer all my questions in an expert and professional manner while also being personable. It is evident that the outdoor recreational scene is her passion and expertise. It was refreshing speaking with her regarding my ideas of backpacking; her passion for the sport truly motivated me. Because of her interaction with me, I was able to make informed choices on a great backpack and many accessories that will benefit me on my next outdoor adventures. I now feel my passion for the outdoors is accelerating in the right direction. For this reason, I have become a loyal customer of Recreational Equipment, Incorporated, and I will be coming back to that store for all my outdoor equipment needs. I highly recommend Ms. Michelle Garcia in a leadership position for any team wishing to attract and retain loyal clients.
Felipe Ordonez
Ms. Michelle Garcia is one of the most dynamic professionals with whom I have had the pleasure of conducting business. Ms. Garcia was able to provide me with excellent advice and service while remaining attentive to her surroundings ensuring other clients were equally assisted. The "going above and beyond" ethos is apparent in Ms. Garcia's work ethic. An exemplary example of a role model to set the high standards for others to emulate. As a novice to the backpacking world, I had many questions regarding what equipment I needed and how to use them. Ms. Garcia was able to answer all my questions in an expert and professional manner while also being personable. It is evident that the outdoor recreational scene is her passion and expertise. It was refreshing speaking with her regarding my ideas of backpacking; her passion for the sport truly motivated me. Because of her interaction with me, I was able to make informed choices on a great backpack and many accessories that will benefit me on my next outdoor adventures. I now feel my passion for the outdoors is accelerating in the right direction. For this reason, I have become a loyal customer of Recreational Equipment, Incorporated, and I will be coming back to that store for all my outdoor equipment needs. I highly recommend Ms. Michelle Garcia in a leadership position for any team wishing to attract and retain loyal clients.
Felipe Ordonez
Ms. Michelle Garcia is one of the most dynamic professionals with whom I have had the pleasure of conducting business. Ms. Garcia was able to provide me with excellent advice and service while remaining attentive to her surroundings ensuring other clients were equally assisted. The "going above and beyond" ethos is apparent in Ms. Garcia's work ethic. An exemplary example of a role model to set the high standards for others to emulate. As a novice to the backpacking world, I had many questions regarding what equipment I needed and how to use them. Ms. Garcia was able to answer all my questions in an expert and professional manner while also being personable. It is evident that the outdoor recreational scene is her passion and expertise. It was refreshing speaking with her regarding my ideas of backpacking; her passion for the sport truly motivated me. Because of her interaction with me, I was able to make informed choices on a great backpack and many accessories that will benefit me on my next outdoor adventures. I now feel my passion for the outdoors is accelerating in the right direction. For this reason, I have become a loyal customer of Recreational Equipment, Incorporated, and I will be coming back to that store for all my outdoor equipment needs. I highly recommend Ms. Michelle Garcia in a leadership position for any team wishing to attract and retain loyal clients.
Credentials
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Substitute Teacher - Three Year Permit
Colorado Department of Education
Experience
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Blue Mountain Arts
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United States
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Book and Periodical Publishing
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1 - 100 Employee
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Order Management Specialist
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Feb 2021 - Present
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Xero Shoes
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United States
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Retail Apparel and Fashion
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1 - 100 Employee
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Returns Supervisor
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Nov 2020 - Feb 2021
Managed Returns Team to evaluate and process e-commerce and Amazon returns for resale. Ensured return slips included proper information. Maintained records of all returns. Received inbound shipments and managed operations of the second company warehouse. Managed Returns Team to evaluate and process e-commerce and Amazon returns for resale. Ensured return slips included proper information. Maintained records of all returns. Received inbound shipments and managed operations of the second company warehouse.
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Skratch Labs
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United States
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Food and Beverage Services
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1 - 100 Employee
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Warehouse Specialist
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Jul 2020 - Nov 2020
Picked products for B2B and B2C customers. Accurately packed and shipped orders for global distribution. Worked closely with Customer Service, Sales and Marketing to ensure cross-department consistency and collaboration. Built large palletized orders for key accounts and global distribution. Performed QA tests to ensure product quality. Assembled caddies of food products for distribution. Picked products for B2B and B2C customers. Accurately packed and shipped orders for global distribution. Worked closely with Customer Service, Sales and Marketing to ensure cross-department consistency and collaboration. Built large palletized orders for key accounts and global distribution. Performed QA tests to ensure product quality. Assembled caddies of food products for distribution.
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Fjällräven
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Sweden
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Sporting Goods Manufacturing
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300 - 400 Employee
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Manager of Account Services
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Mar 2019 - Mar 2020
Lead dealer services team B2B sales by collaborating with sales representatives to provide exceptional customer service and order management to wholesale accounts. Lead dealer services team B2B sales by collaborating with sales representatives to provide exceptional customer service and order management to wholesale accounts.
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REI
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United States
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Retail
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700 & Above Employee
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Key Holder
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Feb 2014 - Mar 2019
Acting manager on duty while consistently overseeing and assisting colleagues throughout the day in all departments; always driving a positive customer experience. Open and close the store safely and efficiently on a daily basis. Ensuring that company policy and procedures are being followed by Sales Associates to the best of their ability. Delegating daily projects on an equal basis throughout the store to comply with visual updates, replenish product and complete price changes. Providing informal coaching to staff in order to improve store practices and develop their skill set. Handle challenging situations that arise, including the ability to satisfy customer needs while maintaining company policies. Show less
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Sales Lead
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Jun 2013 - Mar 2019
Act as a role model and mentor to other Sales Specialists throughout the store to improve the overall quality of the store. Go above and beyond in customer service to provide a seamless experience for both staff and customers alike. Deliver consistent quality of service, while being able to allow colleagues to rely on my assistance when called on. Train staff in new products that arrive in store and ensure they have the confidence to authentically sell products to customers. Oversee major store departments and coach associates to provide service consistency and product expertise. Show less
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Sales Specialist
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Apr 2011 - Jun 2013
Provide customers with outstanding customer service and a friendly environment. Fully outfit customers for various outdoor pursuits. Assist customers with questions and offer information regarding store services.
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Mapleton Public Schools
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United States
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Primary and Secondary Education
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300 - 400 Employee
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Substitute Teacher
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Mar 2018 - Jun 2018
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Borders
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Retail
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700 & Above Employee
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Cashier
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Jul 2009 - Apr 2011
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Education
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2008 - 2012
University of Northern Colorado
Bachelor of Arts (B.A.), Interdisciplinary Studies in Elementary Teaching -
2004 - 2008
Horizon High School
High School Diploma
Community
