Cisco Sales Engineer - Technology Solutions

• Jul 2022 - Present

Solution Architect, Software Services Organization

• Jul 2015 - May 2021

• Technical lead for Dimension Data North America Software Services organization• Provide technical sales expertise on all Software Services offerings specific to the practice• Look for software specific opportunities and pursue these with the appropriate Account Manager• Assume responsibility for technical pre-sales solution design and related justifications within the context of client-approved requirements and constraints• Take responsibility as the technical representative of Dimension Data within a few strategic accounts to develop strong client relationships and identify opportunities for Dimension Data• Assures technical competency and completeness of material presented to prospects• Assist management teams in assessment of additional technical resources• Contribute to development of best practice and intellectual capital within the Software Services• Performs other related duties as required.

Solution Engineer

• Jul 2013 - Jul 2015

•Develop an understanding of Dimension Data market positioning, vision and solution value add•Provide sales support and solution expertise on qualified opportunities including all managed service offerings specific to the Converged Communications line of business.•Assume responsibility for technical pre-sales solution design and related justifications within the context of defined and client-approved requirements and constraints.•Work with Account Teams on client proposals and when assigned to opportunities, the pre-sales deliverables (BoM, SoW, Diagram & PCT).•Working together with Sales and Project Management, define the roadmap and milestones for each project, and the required involvement of delivery teams.•Participate in strategic account planning teams for key clients.•Take responsibility as the technical representative of Dimension Data within strategic accounts to develop strong client relationships and identify opportunities for Dimension Data.•Assures technical competency and completeness of material presented to prospects. •Assists management teams in assessment of additional technical resources. •Communicates with other members of the pre-sales/sales organization to develop training initiatives that will enhance the effectiveness of the sales (both outside and inside) personnel. •Contribute to development of best practices and Intellectual Capital.•Performs other related duties as required and assigned.

Technical Sales Support Specialist

• May 2011 - Jul 2013

Centrally providing technical sales support and solution expertise on qualified opportunities focused on hardware and software product offerings.Assure technical competency and completeness of material presented to prospects.

Network Voice Engineer, Cisco Small Business Support Center at Concentrix

• Jun 2010 - Jun 2011

Network Voice Engineer, Cisco Small Business Support Center at Concentrix Network Voice Engineer, Cisco Small Business Support Center at Concentrix

CAC Engineer

• Mar 2009 - Feb 2010

Implemented and managed network hardware such as routers, switches, and firewalls Administered end user accounts, permissions, and access rights Recommended, scheduled, and performed network upgrades and repairs Performed backup/recovery Monitored remote customer networks using WhatsUp Gold Provided Cisco Call Manager/Unity management and maintenance Remedied client hardware/software issues Conducted virus and spyware detection and removal Implemented and managed network hardware such as routers, switches, and firewalls Administered end user accounts, permissions, and access rights Recommended, scheduled, and performed network upgrades and repairs Performed backup/recovery Monitored remote customer networks using WhatsUp Gold Provided Cisco Call Manager/Unity management and maintenance Remedied client hardware/software issues Conducted virus and spyware detection and removal

Combat Medic

• Feb 2003 - Feb 2006

Combat Medic Conducted range medic duties for 16th Cavalry Provided medical training and instruction Combat Medic Conducted range medic duties for 16th Cavalry Provided medical training and instruction