Area Manager

• Aug 2022 - Present

Operations Manager

• Jan 2022 - Aug 2022

Building Manager

• Mar 2020 - Jan 2022

Operations Manager

• Oct 2019 - Mar 2020

Senior Operations Executive

• Aug 2017 - Sep 2019

- Currently Managing 9 Sites for SCM Property Services Sdn Bhd. - Overseeing, guiding and advising the Building Manager (BM)/Residential Manager (RM)/Assistant Building Manager (ABM)/Assistant Residential Manager (ARM) in daily operations of the assigned development. - Guiding and advising BM/RM in budget preparation, methodology, and timing for revision of building maintenance fund/management fund and monitoring the assigned developments financial status inclusive of the defaulter(s) status. - Proposing a yearly upgrading program to the JMC/ Management Council members for consideration and approval and facilitating the upgrading works undertaken by and/or approved by the Joint Management Body (JMB)/Management Corporation (MC). - Assisting in preparing and organizing of Annual General Meeting / Extraordinary General Meeting and the meeting pack for each assigned development. - Attending all the developments’ Joint Management Committee/ Management Council Meetings under his/her jurisdiction. - Assisting in preparation of the scope of services for calling of tenders and attending service provider(s) tender interview sessions to assess the quality of services, pricing as well to assist the tender committee in service provider(s) selection. - Attending pre and post vacant possession meeting for newly completed project(s) assigned to him/her and to follow up with action on issues which require SCM decision. - Setting up Management Office and drafting of House Rules for assigned developments in readiness for Vacant Possession. - Recommending/suggesting improvement in ISOP and SOP as and when necessary for Quality Management effectiveness. - Ensuring that company policies and Facilities Management Department ISOP/SOP are adhered to and complied with by all levels of management office staff. Show less

Assistant Manager, Property Services

• Jul 2017 - Jul 2017

Operations:- - Overall management of Office Staff (4 Property Executive), 1 – Chargeman, 3 – Technicians, 1 – Handyman, 3 – Internal Security Officers. - Overall responsible for the proper maintenance and management of assigned condominium. - Oversee daily operations of assigned condominium, for Customer Service, Maintenance and Security. - Review and implement house rules and ensure good condition and environment of the condominium. - Appointment and responsible for overall performance of service providers (e.g. lift maintenance, security, cleaners, etc). - To monitor the financial performance of assigned condominium. - Minimize the cost of supplies, materials and necessary contract services and renovations. - Regularly evaluate operating statements against budget to derive cost savings and revenue enhancement. - To update JMC/MCO on weekly basis. - To coordinate monthly JMC/MCO meeting. - To organize Annual/Extraordinary General Meeting annually or upon request from JMC/MCO. - Carry out collective decision made by JMC/MCO. - Build residents’ loyalty through good communication; quick response and follow through. - To plan events and activities for the benefit of the residents. - Manpower and resource planning of the condominium. - To provide customer services to residents / owners in handling complaints, inquiries, payments and information bureau. - Monitor the facebook group of the assigned condominium. Show less

Senior Executive Property Services

• Oct 2016 - Mar 2017

- To assist MC in the effective implementation of the relevant Quality Procedures in the project managed.- Assist MC to obtain quotations and follow up on renewal of contracts with service providers. - To monitor the sub-sale transactions cut-off date and oversee the refund process after the transactions are perfected (if applicable).- Provide customer service to residents/owners in handling complaints, inquiries, payments and information bureau.- Conduct site walk and spot check on service provider (Landscape, Cleaning and pest control) to ensure adherence to standard, and follow up on their performance with the respective person-in-charge- Ensure that filings of all documents are done in a timely manner Show less

Building Technician

• Jun 2015 - Sep 2016

Building Technician

• Feb 2013 - May 2015