Operations Manager

• Jan 2023 - Present

Area Manager, Business Operations, Alternative Channel, Consumer Division.

• Jul 2022 - Jan 2023

Key Responsibilities: • Develop and manage an efficient distribution ( E-Commerce, Modern Trade & Corporate Clients ) network to improve sales performance. • Develop sales and marketing strategies to drive sales growth. • Manage the sales team for sales growth and revenue enhancement • Developing and sustaining long-term relationships with stakeholders. • Conduct market research to understand competitors and market trends. • Provide innovative ideas and suggestions to improve the market presence. • Coordinate with Zonal Sales Manager to enhance sales performance. • Build sales culture and sale centric atmosphere among the team members. • Maintain contacts with financial center personnel, professionals and personal contacts to build referrals. • Conduct business plan review meetings with sales team. • Develop creative promotional strategies to attract more customers. • Appreciate the contributions and accomplishments of sales employees through proper rewarding mechanism. • Develop performance improvement plan for sales team to meet performance goals.

Sr. Executive & Team Lead, Business Operations, B2B.

• Aug 2019 - Jul 2022

Key Responsibilities: • Client & Partner acquisition, training, verification and activation. • SaaS & FMS selling and account management. • Selling and cross-selling concepts and creative ideas to clients • Coordinate and monitor customer service & supply chain operations • Maintain continuous connection with the client & partner for sustainable business relationship. • Formulating sales KPI and monitoring the performance of the team as per the KPI. • To take ownership and ensure resolution of customers & service providers complaints. • Follow up and communicate with other stakeholders ( Strategic Business Unit, Accounts & Finance, Data Analyst, Product and Technology team)

Executive, Business Operations.

• Jan 2018 - Jul 2019

Key Responsibilities: • Conducting training and information sessions for interested riders. • Hiring, coaching and managing field force. • Coordinate and monitor supply chain operations of rides and courier service. • Strategically plan and manage riders, logistic, warehouse, transportation and customer service, • Direct, optimize and coordinate full order cycle. • Develop the training modalities to educate users and warehouse workforce. • Ensure operational efficiency, adaptability and growth. • Driving performance improvements through process development and innovation. • Initiate creative local marketing strategies and user/rider growth campaigns. • Develop the process of finding and eliminating frauds. • Initiate creative local marketing strategies. • Developing and sharing acquisition best practices with all acquisition teams. • Keep track of quality, quantity, stock levels, delivery time, transport cost and efficiency. • Arrange warehouse, catalog goods, plan routes and process shipment. • Resolve any arising problem or complaints. • Meet cost, productivity, and accuracy and timeline targets.

Executive, Business Development, Agent Banking.

• Mar 2017 - Dec 2017

Key Responsibilities: • Business Development. • Make Business Planning. • Data Analysis. • Manage new Agent. • Coordinate Agents tanning program. • Business Process and Requirements Analysis. • Branding and positioning and Digital Marketing. • Digital Financial Services and Alternative Banking. • Monitoring and supervision of overall activities of Agent Banking Points as per agreement. • Monitoring and supervision of compliance issues in connection with all the activities of Agent Points. • Any other work/instruction as assigned by the Agent Banking Division, Head Office from time to time. • Monitoring & reporting to office of all activities of Agent Banking Point.