Experience

Haninge kommun

• Sweden
• Government Administration
• 700 & Above Employee

• HR Strategist

  • Sep 2020 - Present

  My work involves strategical and operative work with leadership development, work environment and employer branding. We create the most attractive municipal employer in Sweden, having a holistic view in leadership, employeeship and work enviroment, in reality it includes change management. Our goal is clear, and we work methodical and enthustiasically which can be seen in our scores every year. It is so motivating seeing the improvments! My work involves strategical and operative work with leadership development, work environment and employer branding. We create the most attractive municipal employer in Sweden, having a holistic view in leadership, employeeship and work enviroment, in reality it includes change management. Our goal is clear, and we work methodical and enthustiasically which can be seen in our scores every year. It is so motivating seeing the improvments!



SENAB

• Sweden
• Furniture
• 100 - 200 Employee

• Senior Work Place Strategist and Change Manager (People and Culture Development)

  • Sep 2018 - Aug 2020

  Strategic HR advisor/ people and culture transformation and Change Manager. My role is to work with executive team, leaders and and coworkers through change processes when they want to transfom their way to work. I help organizations to build a motivational and creative culture and to succeed in their change processes. Strategic HR advisor/ people and culture transformation and Change Manager. My role is to work with executive team, leaders and and coworkers through change processes when they want to transfom their way to work. I help organizations to build a motivational and creative culture and to succeed in their change processes.



Consultus

• Sweden
• Business Consulting and Services
• 1 - 100 Employee

• Senior Mangagement Consultant - People and Culture Development

  • Mar 2017 - Aug 2018

  I worked with Leadership development, Coaching, Change management Organization & Team, Development, Communication, Strategy & Management and as Project Leader in order to increase employee and customer experience in SME buisnesses as well as authorities. I worked with Leadership development, Coaching, Change management Organization & Team, Development, Communication, Strategy & Management and as Project Leader in order to increase employee and customer experience in SME buisnesses as well as authorities.



Handelsbanken

• Sweden
• Banking
• 700 & Above Employee

• Board Member/ Advisory Board Handelsbanken Älvsjö

  • Aug 2013 - Jun 2017



Qualitas Ltd

• Management and Leadership Consultant

  • Jan 2004 - Feb 2017

  With a passion for Leadership, Employee Experience and Customer Experience, I worked with small, medium and big enterprisers in the private and public sector with - Leadership Training and Coaching- Leadership and Executive Team Development - Implement Corporate Values - Business Improvement and Change Management- Advisor to SME in HR related questions as labor law, recruitment, HR policies etc.

• Lecturer and Teacher at Higher Vocational Education

  • 2006 - 2017

  Lecturer/ Course organizer in Leadership & Organization, Laber & Law and Service Marketing & Management

• Leadership Trainer and Business Coach at Orjala & Partners AB

  • Jan 2015 - Dec 2016

  Training and coaching executive leaders and managers. Orjala & Partners is specialized in value based leadership training and developing teams.



TRAC Travel Academy AB

• Stockholm, Sweden

• Mangaging Director

  • Mar 2008 - Jun 2011

  Overall responsible for 8 schools from Båstad in the South to Skellefteå in the North. TRAC is the only education in Sweden which educate specilazed travel consultants for higher vocational education ( in swedish "Yrkeshögskolan"). Overall responsible for 8 schools from Båstad in the South to Skellefteå in the North. TRAC is the only education in Sweden which educate specilazed travel consultants for higher vocational education ( in swedish "Yrkeshögskolan").



SRV återvinning AB

• Sweden
• Environmental Services
• 1 - 100 Employee

• Customer Service Manager

  • Feb 2004 - Jun 2005

  I was hired to work with change management within Customer Service and to centralize several Customer Service departments. Responsible for Customer Service, developement of customer care and customer satisfaction, claim handling routines and customer service management within the whole company. I was hired to work with change management within Customer Service and to centralize several Customer Service departments. Responsible for Customer Service, developement of customer care and customer satisfaction, claim handling routines and customer service management within the whole company.



Fritidsresor

• Head of Quality & Quality Assurance

  • 2000 - 2004

  Resonsible for overall Customer satisfaction and how to improve Quality and Customer Experience in the Nordic Group including Sweden, Norway, Denmark and Finland. I worked with strategic important projects, initiated and implemented quality improvement projects and worked with crisis management. During this time the customer satisfaction increased and number of claims decreased.

• Nordic Customer Service Manager

  • 1999 - 2000

  Responsible for the Customers Service Departments in Sweden, Norway, Denmark and Finland. Main focus to work with the same agenda in the four countries.

• Customer Service Manager

  • 1995 - 1999

  In this role I was responsible for customer service management and customer experience which included claims handling for all brands in the group; Fritidsresor, Atlasresor, Royal Tours, Tema resor, Sportresor, Seniorresor both at HQ and at the resorts, customer care activities and customer satisfaction as well as development to improve quality in the Travel Industry, ie dialogue with authorities concerning issues at the resorts, media contact and crisis management.

• Financial assistant/ Tour Guide

  • 1986 - 1995

  Financial assistant at the Finance Department 1991-1994Tourguide in France and Italy 1986-1988