Strategic Planning & Digital Transformation Officer

• Jan 2021 - Present

As a Strategic Planning & Digital Transformation Officer at Bahrain's Telecommunications Regulatory Authority (TRA), I play a crucial role in managing external and internal IT projects, ensuring seamless communication between the authority's departments and external IT contractors and vendors. My key responsibilities include: *Project management for both internal and external IT projects, ensuring timely delivery and alignment with organizational objectives. *Collaborating with stakeholders to develop documentation for system development and updates. *Drafting and updating ISO compliant policies for the organization to maintain high standards and efficiency. *Implementing new systems to improve productivity and streamline processes across the organization. *Managing various projects, such as UPS battery replacement, HRMS system replacement, and the introduction of TRA's omni-channel automated chatbot. *Drafting and initiating IT committees, including IT Procurement Committee, IT Digital Committee, and IT Change Committee. *Establishing communication and collaboration with the International Age Rating Coalition, PEGI, and ESRB to strengthen TRA's "SafeSurf" initiative, providing a safer platform for parents. In this role, I have significantly improved my skills in time management, problem-solving, communication, and teamwork, while contributing to the digital transformation and strategic planning of the organization. Show less

Business Development Manager

• Jan 2020 - Dec 2020

Student Ambassador

• Dec 2016 - Jun 2019