Experience

Speedcast

• United States
• Telecommunications
• 700 & Above Employee

• Consultant Supervisor, CSC Philippines

  • Sep 2022 - Present

  • Provide direct management to shift team members, ensure active tickets are managed, updated and escalated in line with standard operating procedures • Act as first point of management escalation and initiate further escalation as required • Act as Major Incident manager, initiate applicable procedures and manage situation through to resolution or hand off • Ensure all Critical and High priority issues are communicated and effectively handed over to the next shift • Open, investigate and resolve Incident tickets for supported sites • Carry out engineering and operational changes as required • Provide subject matter expertise and support junior team members • Provide leadership, direction and coaching to all team members Show less



Singtel

• Singapore
• Telecommunications
• 700 & Above Employee

• Associate Engineer, iNOC

  • Oct 2021 - Sep 2022

  • Performing 24x7 shift duty and operations support. • Performing network surveillance in areas of Mobile, Transport, Broadband, Voice, TV and Radio Base station. • Monitor the system alarms/tickets and perform escalation to tier 2 operations teams fault resolution. • Working with Technical Help Desk support units to manage customer complaints from consumer and business customers. • Working with overseas carriers to resolve customer complaint issues from Corporate and Consumer customers. • Ensuring that all planned maintenance activities are carried out in accordance to the change management process. • Performing escalation support during system outages such activate the Point of Contact, send incident escalation notifications to the management and support Incident Manager to ensure incident escalation process is adhered to by the Incident Recovery Teams. • Preparing daily shift report on shift performance such as Incident Summary, Change Activities summary, Outstanding Tickets Summary. • Working with the Team Lead to establish new or enhance existing process and update Operational instructions to improve overall efficiency and effectiveness of the NOC operations. Show less



Speedcast

• United States
• Telecommunications
• 700 & Above Employee

• Supervisor, Broadcast Operations

  • May 2018 - Sep 2021

  • Supervised and mentored the 24 x 7 MCR team supporting HD/SD video playout channel, satellite downlink/uplink/turnaround/recording and fiber/internet delivery.• Mentoring / guiding / coaching team members on new and existing services & its setup• Managed MCR roster in getting replacement for covering MC / Leaves / SNG manpower • Managed all the broadcast tickets in the old CRM & New Service Now ticketing system• Created monthly report submission to all broadcast customers• Updated MCR Monthly Outage Reliability Index• Creating / maintaining / updating all broadcast related SOPs• Updating hyperlink file for MCR SOP, templates and documents • Updated current broadcast inventory files• Working knowledge on OTT platform and operations• Supporting new service launch and its product development• Involve in project implementation and system design for new projects Show less

• Broadcast Engineer

  • Jun 2015 - May 2018

  • Performing broadcast & data signal transmission and reception works in MCR• Carrying out daily system checks on Facilities, Broadcast and VSAT services • Managing all incoming & outgoing broadcast & data service on satellite, fiber links and internet gateways• Processing requests from client for downlink, uplink, and other related data service• Setting up & configuring equipment for all OU service• Coordinating with service providers and customers during service recovery & scheduled maintenance• Generate Monthly Summary of outage report• Creating Discrepancy & Incident Reports for disrupted service• Supporting Satellite News Gathering (SNG) operations• Assisting new service activation and commissioning (CPI / ASI tests, etc).• Updating operational spreadsheets as and when new information becomes available• Carrying out other assignments / projects as assigned by manager.• Assisting media management team in file QC check, media ingest and appending playlist. • Mentoring / guiding / coaching team members on new and existing services & its setup• Supporting new service launch and its product development• Involve in project implementation and system design for new projects• Creating / maintaining / updating all broadcast related SOPs• Acting Supervisor of 24/7 MCR Operation Show less



ST Teleport Pte Ltd

• Telecommunications
• 1 - 100 Employee

• Assistant Engineer

  • Sep 2010 - Aug 2013

  • Configure and maintain all equipments needed for VSAT / TV broadcast operation. (Encoders, Modems, Amplifiers, Up converters, Routers, etc) • Ensures smooth process of transmission of Audio/Video & Data Services including troubleshooting of Base band, IF, RF equipments, broadcast and service recovery signals. • 24/7 Technical Operation Centre (TOC) Monitoring and support helpdesk. • Handle all inbound/outbound live feed and tape play-out. Create Service orders, set up equipment to service the orders and update the system completion of service. • Maintain/update Channel Files as assigned by the manager. • Assist in the booking of space segment and liaise with clients. • Perform troubleshooting when fault is being observed or transmission/IP links are affected through satellite or fiber infrastructure. • Setting up antenna and broadcast equipment for Satellite News Gathering (SNG) operations when required. • Assist the entire customer for VSAT system in the vessel to recover their Internet and VOIP service in i-Direct network. • Perform troubleshooting with the remote location to recover the Internet and VOIP service for an SCPC link Show less



TBN Christian Foundation Inc.

• Sabutan, Silang Cavite

• Technical Engineer

  • Feb 2008 - Sep 2010

  • Maintaining specialist equipment for video production, broadcast and satellite transmission, and interactive media; • Setting up and operating editing facilities in post-production suites; • Capture and Ingest daily programs for an 8 hours delay broadcast; • Making daily report of the problems encountered on the broadcast system; • Monitors the audio and video of the programs broadcasted throughout Asia; • Performs installation, equipment troubleshooting and maintenance of all Broadcast Communication Equipments; • Maintain Power resources (Main A/C, UPS , Generator) • Provide Technical Support to clients for maintenance and system improvement. • Communicating effectively with members of one's own and other teams and project members. Show less