Experience

Hepsiburada

• Türkiye
• Technology, Information and Internet
• 700 & Above Employee

• Product Manager

  • Jan 2023 - Present

• Product Owner

  • Feb 2022 - Jan 2023

  -Writing clear user stories and acceptance criterias-Scoping,planning and delivering and actionable product backlog and shipping high-quality features bi-weekly in an agile development process-Ensure the Product Backlog is visible,transparent and clear to all, including dependencies and priorities based on the overall strategy-Determining and driving the MVP-Driving delivery of new features with other product owners , engineering team and stakeholders&vendors-Making benchmark analysis for the product-Developing KPI concepts,dashboards and measuring the impact of newly released feautures-Support testing and review QA test results as a part of the UAT-Support user research team members for getting efficient user feedback-Work with stakeholders to understand the bussiness objectives and translate these into requirements to create the product roadmap Show less


VakıfBank
• Türkiye
• Banking
• 700 & Above Employee
• Demand Manager

  • Aug 2021 - Feb 2022


Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Solution Designer

  • Apr 2020 - Aug 2021

• Offer Solutions Senior Specialist & Scrum Master

  • Apr 2018 - Apr 2020

  -Making configuration of new products & services or changes on CRM & Middleware domains using Agile methodology as a Development Team Member.-Analysis, specification and validation of requirements for the assigned projects. -Practices continuous improvement on the scrum processes, all kind of work flows, communication paths and methodologies. - Ensured that team members focus on the work they do and protect their productivity and thus the team that deflects them from the Sprint goal. -Supports Product Owner with product backlog generation and transforms all customer requirements into a roadmap. -Tracking the Product's Live Action Process, Providing the Required Coordination Between the Business Unit Team and the Agile Team. -Ensures quick resolution and communication of all issues, risks and action items. -Extracts all sprint content using project management and collaboration tools, like JIRA and monitors the progress throughout the sprints. Show less

• CRM Operations Specialist

  • Jul 2016 - Apr 2018

  -Responsible for configuring, maintaining, troubleshooting and monitoring any issues for Legacy and Siebel CRM systems . -Analyse new/upcoming technologies and to evaluate their impacts on current systems/environment. -Following up on reported defects within predefined SLA; making sure it is solved within predefined SLA . -Provide assistance in new projects during following stages : designing, initiation, operation . -Assurance of predefined KPIs for CRM systems . -Operational support of CRM systems on 7*24 basis to provide continuous IT services availability and issue resolution. -Running analytical troubleshooting techniques on the systems/modules that malfunctioned. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Software Engineering Analyst

  • Dec 2015 - Jun 2016

  -Supporting to business error for technical and functional issues of CRM / PRM systems. -Perform troubleshooting, incident and error handling for systems. -Periodic monitoring and performance tuning of the systems. -Create necessary alarms for new projects. -Problem and defect management.

• Software Engineering Associate

  • Nov 2014 - Dec 2015



Basari Mobile

• Türkiye
• Telecommunications
• 1 - 100 Employee

• Bilgisayar Mühendisi

  • Jul 2013 - Apr 2014

  -Intern for 2 months. -Responsible for application development and reporting specialist during 8 months as part time. -Intern for 2 months. -Responsible for application development and reporting specialist during 8 months as part time.


Sisecam
• Türkiye
• Glass, Ceramics and Concrete Manufacturing
• 700 & Above Employee
• Computer Engineer

  • Jul 2012 - Aug 2012