Experience

Qooper Mentoring Software

• United States
• Software Development
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2019 - Present

  • Help introduce Qooper's solutions for companies, universities, non-profits and gov. organizations• Support initial customer onboarding and set up to help customers run the best mentoring and learning programs.• Configurations, customizations and initial program content was set up in this stage.• Handling customer requests with patience, empathy and a solution to keep successful programs.• Creating customer support videos and content to support their programs.• Expanding Qooper's customer success library with sales and marketing teams to show the best experience.



Midwest Student Housing LLC

• Accounting and Finance Department

  • Jan 2013 - Jul 2014

  • Controlled the expenditures of the Student-Housing located in Indianapolis• Prepared cash flow statements, analyzing cash flow details• Analyzed income statements, balance sheet, deposit register report, check register detail report• Attended Student-Housing Conference in 2013 and 2014 in Las Vegas, Nevada • Controlled the expenditures of the Student-Housing located in Indianapolis• Prepared cash flow statements, analyzing cash flow details• Analyzed income statements, balance sheet, deposit register report, check register detail report• Attended Student-Housing Conference in 2013 and 2014 in Las Vegas, Nevada



Nuh Çimento Sanayi A.S.

• Marketing Intern

  • Jul 2011 - Aug 2011

  • Supported the marketing manager with customer service to become experienced in marketing management.• Processed contracts and other sales documentation to send to the customers to be signed. • Prepared customer invoices and updated customer information using SAP software and Excel database. • Prepared and organized presale documents to keep records of the loyalty customers to give promotion. • Supported the marketing manager with customer service to become experienced in marketing management.• Processed contracts and other sales documentation to send to the customers to be signed. • Prepared customer invoices and updated customer information using SAP software and Excel database. • Prepared and organized presale documents to keep records of the loyalty customers to give promotion.



Ali Bey Hotels & Resorts

• Türkiye
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Customer Relations

  • Jun 2011 - Jul 2011

  • Responded to customers’ complaints, resolved issues and problems to maintain positive customer relationships. • Performed check-in and check-out of the customers to keep record of the vacancies and bookings.• Translated hotel policies from Turkish into English for international clients and travel agencies.• Prepared customer welcome and departure written messages in both Turkish and English in order to satisfy customers and to make the hotel look more inviting. • Participated in hotel promotions and marketing strategies to have more developed hotel management.• Performed guided tours of the hotel and explained services and amenities for newly arrived guests to support the popularity of the hotel.



Nuh Cimento Sanayi A.S.

• Marketing Intern

  • Jun 2006 - Jul 2006

  • Supported the marketing manager with customer service to become experienced in marketing management.• Processed contracts and other sales documentation to send to the customers to be signed. • Prepared customer invoices and updated customer information using SAP software and Excel database. • Prepared and organized presale documents to keep records of the loyalty customers to give promotion. • Supported the marketing manager with customer service to become experienced in marketing management.• Processed contracts and other sales documentation to send to the customers to be signed. • Prepared customer invoices and updated customer information using SAP software and Excel database. • Prepared and organized presale documents to keep records of the loyalty customers to give promotion.