Merve Tozlu

Senior Operations Officer at Ministry of Trade, Turkey
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Contact Information
Location
Italy, IT
Languages
  • Turkish Native or bilingual proficiency
  • English Professional working proficiency
  • Italian Professional working proficiency
  • Spanish Limited working proficiency
  • French Elementary proficiency

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Experience

    • Türkiye
    • Government Administration
    • 300 - 400 Employee
    • Senior Operations Officer
      • Apr 2018 - Present

      - Evaluate applications related to customs fines and additional charges imposed on trading companies, individuals, customs consultants, and travelers within the scope of the Customs Settlement Regulation.- Apply discounts through commission determination to files meeting the necessary requirements and manage the relevant file and document procedures.- Examine allegations that the amounts of penalty decisions received with petitions were miscalculated and initiate corrective actions when necessary.- Perform authorized operations in the Ministry of Commerce BILGE (Computerized Customs Activities) system and maintain up-to-date records on the system.- Efficiently manage file and document management using the Ministry of Commerce EBYS (Electronic Document Management System) system. Show less

    • Customs Officer
      • Dec 2015 - Apr 2018

      - Manage Truck Carnet and NCTS Declaration processes meticulously.- Thoroughly review and resolve objections related to customs fines associated with Truck Carnet and NCTS Declaration.

    • Executive Assistant Secretary
      • Oct 2014 - Dec 2015

      - Coordinated daily workflow, prioritizing tasks, scheduling appointments, and managing all communication on behalf of the Deputy Director of the 7th Region at Istanbul Customs and Foreign Trade Regional Directorate.- Welcome and host visitors, providing guidance and fulfilling their requirements when necessary.

    • Operations Officer
      • Mar 2012 - Oct 2014

      - Send informative letters to Istanbul customs regarding the shipment of sensitive products such as alcohol and tobacco, and keep customs authorities informed about potential risks during the transportation of these products- Prepare and send letters concerning cases under the Anti-Smuggling Law- Provide services to shipowners of vessels operating on international routes that meet their needs, initiate the entry card procedures for ships, review submitted documents, and, if deemed appropriate, issue entry cards to employees of these shipowner companies- Handle necessary procedures in cases where seals on TIR trucks used during shipments are damaged, tampered with, or in incidents related to theft during transportation Show less

Education

  • Anadolu Üniversitesi
    Associate's degree, Accounting and Business/Management
    2013 - 2015
  • Erciyes Üniversitesi
    Associate's degree, International Business/Trade/Commerce
    2008 - 2010

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