Experience

Flagstone

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Business Development Manager

  • Sep 2022 - Present



Gen H

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Business Development Manager

  • Mar 2021 - Sep 2022



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Mortgage and Protection Manager

  • Dec 2018 - Mar 2021

  Provide a range of services to HSBC customers, supporting key life events, such as buying a new home and protecting their family for every eventuality, providing confidence and reassurance. Listen to customers to identify and understand their current and future needs for Mortgage, Life Protection and General Insurance products, and providing the right solution to meet those needs. Working collaboratively with colleagues to ensure every need of the customer can be met within the wider branch team. Proactively develop and strengthen customer relationships with strong communication to ensure that we have sufficiently supported their needs at every stage. Spend time training branch employees to ensure they are all fully aware of all protection, mortgage and mortgage related products as well as coaching branch employees to generate quality appointments. Treat Customers Fairly at the heart of all that you do.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Mortgage Advisor

  • Sep 2015 - Dec 2018

  • Underwrite and approve credit agreements on behalf of the bank and make sure risk is managed accordingly. • Deliver high levels of client experience from initial interaction, I take ownership & proactively meet every financial & service need, delivering fair outcomes every time. • Effectively manage my time and proactively attracting clients and taking ownership of their journey. • Maintain & deepen client relationships, meeting their needs when, where and how they want. • Own my clients journey from initial enquiry to completion. • Proactively build lasting relationships with clients so they receive a professional, seamless service with regular follow up and future contact. • Build colleague capability to identify and meet our customers’ needs, through effective coaching • Ensure I am compliant with all applicable policies, procedures and role competency requirements and deliver fair outcomes for my clients • Evaluated mortgage loan risk based on sound underwriting decisions. • Maintained strict confidentiality of bank records and client information. • Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, FCA regulations, Banking Policies and underwriting criteria. • Reviewed and edited loan/mortgage agreements to ensure accuracy. • Originated, reviewed, processed, closed and administered clients loan proposals. • Collected, maintained and updated financial loan databases of more than 100 mortgage loans. • Continually stayed up-to-date on mortgage rates and related real estate news. • Maintained connections with clients to encourage repeat business and referrals. • Look for opportunities to support clients in all areas of their finances and making appropriate referrals to the relevant department.



Metropolitan Police

• United Kingdom
• Law Enforcement
• 700 & Above Employee

• Police

  • Jan 2007 - Sep 2015

  Responsibilities · First point of contact, carry out face to face work and showing professionalism at all times with members of the public. · Building strong relationships with clients to establish and build long lasting relations within the community and outside agencies. · Engaging and initiating trust and offering support to clients. · Keeping up to date with all policies and procedures as well as new legislation. · Gathering and using information and intelligence to support policing objectives. · Drafting and updating intelligence reports on all police databases. · Liaising with all senior level personnel either in the public domain or within the police service. · Conduct meetings with high ranking officials within the community and delegate information to local government bodies. · To achieve targets on performance and crime reduction. Skills · Good verbal communication skills and outstanding interpersonal skills, with the ability to use tact and diplomacy when dealing with members of the public on a day to day basis also in high pressure situations. · Clear, accurate and concise written communication skills, including the ability to draft reports and other correspondence as well as the ability to keep accurate records and comply with procedures. · Develop effective and positive working relationships with people at all levels and from diverse backgrounds. · Confident, mature and assertive manner. · Excellent team working skills. · An appreciation of the importance of the confidential nature of documents and information. · Flexible and adaptable with regards to approach to working practices, demands and working hours. · Demonstrate high levels of initiative, awareness and sound judgement. · Ability to make difficult decisions with confidence in any situation. · Ability to remain calm under pressure and have outstanding levels of tolerance, empathy and be assertiveness.