Mert Kozacıoğlu

Guest Relations Supervisor at Doğuş Tourism Group
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Contact Information
Location
Ayvalık, Balıkesir, Turkey, TR
Languages
  • İngilizce Professional working proficiency
  • Rusça Elementary proficiency
  • Türkçe Native or bilingual proficiency

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Bio

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Credentials

  • Building Customer Loyalty
    LinkedIn
    Apr, 2021
    - Sep, 2024
  • How to Make Strategic Thinking a Habit
    LinkedIn
    Apr, 2021
    - Sep, 2024
  • Hamptonality Culture Courses
    Hampton
    Oct, 2020
    - Sep, 2024
  • Leading with Hamptonality
    Hampton
    Oct, 2020
    - Sep, 2024
  • Chriss Voss Teaches Art of Negotiatiation
    MasterClass
    May, 2020
    - Sep, 2024
  • Paul Krugman Teaches Economics and Society
    MasterClass
    Mar, 2020
    - Sep, 2024
  • Hilton Honors Training
    Hilton
  • Hotel Management - Revenue Management for Beginners (Basics)
    Udemy
  • ONQ PM Training ONQ PM70
    Hilton
  • Understanding Revenue Management Course I
    Hilton

Experience

    • Hospitality
    • 1 - 100 Employee
    • Guest Relations Supervisor
      • Oct 2022 - Present

    • Front Office Team Leader
      • May 2022 - Nov 2022

    • Night Auditor
      • Jan 2022 - May 2022

      Served as a Night Auditor of the Turkish National Army at Northern Cyprus Turkish Republic. Served as a Night Auditor of the Turkish National Army at Northern Cyprus Turkish Republic.

    • Front Desk Agent
      • May 2021 - Oct 2021

      Small Luxury Hotel Of The Worlds Luxury Lifestyle Readers Travel Awards- Best Hotel Europe 2019 Small Luxury Hotel Of The Worlds Luxury Lifestyle Readers Travel Awards- Best Hotel Europe 2019

    • Türkiye
    • Hospitality
    • 1 - 100 Employee
    • Front Desk Agent
      • Jun 2020 - Apr 2021

      -Started to work at the front desk while Covid-19 spreading around the globe. -A significant amount of sales in telephone reservations. -Overall forty to fifty C/I and C/O. -Two weeks later I started doing; Night Audit, Daily Summary, and Hotel Performance report. -Regularly doing Flight Crew Chart and controlling Flight Team (PM) Accounts such as Turkish Airlines, Sun Express, and Pegasus. - Made some great contributions to the Front Desk team in Medellia Guest Experience Maker. -Check daily room rates and cooperate rates day by day. -Assistance closely with the Quality Assurance training process in Hampton By Hilton Samsun. -Contributed to the training of newly recruited clerks. -Working like Front Line Accountant and assisting Accounting Department. Show less

    • Waiter
      • Jun 2019 - Oct 2019

      - Responsible for the entire Breakfast operation. -Attend field operations on the beach and made an "Alacart" sales. -Made some important network in Ortunc Otel and closely helped their needs. -Joined the team and made a huge amount of sales in lunch services. - Responsible for the entire Breakfast operation. -Attend field operations on the beach and made an "Alacart" sales. -Made some important network in Ortunc Otel and closely helped their needs. -Joined the team and made a huge amount of sales in lunch services.

    • Intern
      • Jun 2018 - Sep 2018

      -Worked at Food&Beverage Department. -Responsible for Breakfast prepared and controlled the "Breakfast Buffet" -Purchased Department requests. -Counted Department materials. -Worked at Food&Beverage Department. -Responsible for Breakfast prepared and controlled the "Breakfast Buffet" -Purchased Department requests. -Counted Department materials.

Education

  • Mersin Üniversitesi
    Bachelor Degree, Tourism and Business Management
    2013 - 2019
  • Özel Toros Okulları
    2000 - 2008

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