Mert Kozacıoğlu
Guest Relations Supervisor at Doğuş Tourism Group- Claim this Profile
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İngilizce Professional working proficiency
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Rusça Elementary proficiency
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Türkçe Native or bilingual proficiency
Topline Score
Bio
Credentials
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Building Customer Loyalty
LinkedInApr, 2021- Sep, 2024 -
How to Make Strategic Thinking a Habit
LinkedInApr, 2021- Sep, 2024 -
Hamptonality Culture Courses
HamptonOct, 2020- Sep, 2024 -
Leading with Hamptonality
HamptonOct, 2020- Sep, 2024 -
Chriss Voss Teaches Art of Negotiatiation
MasterClassMay, 2020- Sep, 2024 -
Paul Krugman Teaches Economics and Society
MasterClassMar, 2020- Sep, 2024 -
Hilton Honors Training
Hilton -
Hotel Management - Revenue Management for Beginners (Basics)
Udemy -
ONQ PM Training ONQ PM70
Hilton -
Understanding Revenue Management Course I
Hilton
Experience
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Doğuş Tourism Group
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Hospitality
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1 - 100 Employee
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Guest Relations Supervisor
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Oct 2022 - Present
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Front Office Team Leader
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May 2022 - Nov 2022
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Night Auditor
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Jan 2022 - May 2022
Served as a Night Auditor of the Turkish National Army at Northern Cyprus Turkish Republic. Served as a Night Auditor of the Turkish National Army at Northern Cyprus Turkish Republic.
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Front Desk Agent
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May 2021 - Oct 2021
Small Luxury Hotel Of The Worlds Luxury Lifestyle Readers Travel Awards- Best Hotel Europe 2019 Small Luxury Hotel Of The Worlds Luxury Lifestyle Readers Travel Awards- Best Hotel Europe 2019
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Hampton by Hilton Samsun
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Türkiye
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Hospitality
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1 - 100 Employee
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Front Desk Agent
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Jun 2020 - Apr 2021
-Started to work at the front desk while Covid-19 spreading around the globe. -A significant amount of sales in telephone reservations. -Overall forty to fifty C/I and C/O. -Two weeks later I started doing; Night Audit, Daily Summary, and Hotel Performance report. -Regularly doing Flight Crew Chart and controlling Flight Team (PM) Accounts such as Turkish Airlines, Sun Express, and Pegasus. - Made some great contributions to the Front Desk team in Medellia Guest Experience Maker. -Check daily room rates and cooperate rates day by day. -Assistance closely with the Quality Assurance training process in Hampton By Hilton Samsun. -Contributed to the training of newly recruited clerks. -Working like Front Line Accountant and assisting Accounting Department. Show less
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Waiter
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Jun 2019 - Oct 2019
- Responsible for the entire Breakfast operation. -Attend field operations on the beach and made an "Alacart" sales. -Made some important network in Ortunc Otel and closely helped their needs. -Joined the team and made a huge amount of sales in lunch services. - Responsible for the entire Breakfast operation. -Attend field operations on the beach and made an "Alacart" sales. -Made some important network in Ortunc Otel and closely helped their needs. -Joined the team and made a huge amount of sales in lunch services.
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Intern
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Jun 2018 - Sep 2018
-Worked at Food&Beverage Department. -Responsible for Breakfast prepared and controlled the "Breakfast Buffet" -Purchased Department requests. -Counted Department materials. -Worked at Food&Beverage Department. -Responsible for Breakfast prepared and controlled the "Breakfast Buffet" -Purchased Department requests. -Counted Department materials.
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Education
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Mersin Üniversitesi
Bachelor Degree, Tourism and Business Management -
Özel Toros Okulları