Financial Inclusion Officer

• Jan 2023 - Present

Financial Counsellor

• Jun 2022 - Present

Assisting vulnerable Victorians in financial hardship to minimise their debts and maximise their income.

Community Support Worker

• Feb 2021 - Jul 2022

Student

• Jul 2020 - Jun 2021

Financial Counselling Financial Counselling

Intern Financial Counsellor

• Dec 2020 - Feb 2021

Student placement hours were completed online with a virtual agency. Student placement hours were completed online with a virtual agency.

Business Administrator in the Business Process & Systems Team

• 2007 - Nov 2018

Records management using CRM's, databases and the Web. Key successes include: • Working on a successful project with the Information Technology staff to create a system which captures key information about a customer’s interactions, including ongoing enhancements to it based upon staff feedback. • Initiating and implementing a staff newsletter to foster camaraderie across the different Australian sites and keep all staff informed of the latest company news. • Making improvements to business processes at an innovation workshop. Developing, implementing and maintaining an online forum for staff to record information about competitors. • Implementing a role-based matrix to determine the required levels of access to the insurance systems for all staff. Accomplished APRA compliance.

Office Manager

• May 1998 - Feb 2000

I built the administrative team from two to eight people during my employment. I built the administrative team from two to eight people during my employment.

Personal Assistant to the Registrar

• Mar 1994 - Apr 1998

Law Clerk

• Mar 1989 - Mar 1994

I worked in the Intellectual Property department with the registration of trade marks. I worked in the Intellectual Property department with the registration of trade marks.