Experience

Hanna Interpreting Services LLC

• United States
• Translation and Localization
• 100 - 200 Employee

• Translator

  • Jan 2016 - Present

  Facilitate effective communication between court officers or other officials to Indonesian speaking clients. Function performed in the past include: - Attended meetings and acted as official translator to mediate discussion. -Translated English to Indonesian documents (and vice versa) for clients -Relayed concepts and ideas at meetings such as attorney-client meetings, preliminary hearings, depositions and family courts. Facilitate effective communication between court officers or other officials to Indonesian speaking clients. Function performed in the past include: - Attended meetings and acted as official translator to mediate discussion. -Translated English to Indonesian documents (and vice versa) for clients -Relayed concepts and ideas at meetings such as attorney-client meetings, preliminary hearings, depositions and family courts.



TreatMeGood

• San Francisco Bay Area

• Amazon Seller

  • Oct 2017 - Present

  Customer Service: -Resolve product and service problems to ensure highest level of vendor happiness. -Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure excellent resolution. -Drive positive online reviews -Generate lead sales through meet-ups and other social gatherings -Build sustainable relationships of trust through quality blogs and other email communications. Operations: -Scouting for new products at trade shows -Negotiating pricing and contracts with vendors -Maintaining inventory from both international and local vendors Show less



Instacart

• San Francisco Bay Area

• Personal Shopper/ Catalog Team Member

  • Dec 2014 - Present

  Personal Shopper: -Working as an Independent Contractor shopper for North Peninsula Territory. -Servicing businesses and private homes for their groceries needs. Catalog Team Member: -Responsible to produce accurate image, pricing and inventory -Responsible to communicate data from retail partners with Instacart's database Personal Shopper: -Working as an Independent Contractor shopper for North Peninsula Territory. -Servicing businesses and private homes for their groceries needs. Catalog Team Member: -Responsible to produce accurate image, pricing and inventory -Responsible to communicate data from retail partners with Instacart's database



Heartland Institute of Financial Education

• Education Administration Programs
• 100 - 200 Employee

• Certified Financial Educator Coordinator

  • Aug 2012 - Aug 2013

  • Promoting Heartland Institute of Financial Education; A non-profit organization which mission is to bring financial literacy to workers. • Develop and promote financial awareness events through local religious organizations, minority and women owned small businesses. • Adapting the institute’s materials to interesting course plans to meet academic, intellectual and social needs of current audience. • Working with companies’ HR managers to develop financial training modules for their employees. • Coordinate classes with companies’ HR manager or organizations manager. • Acting as a liaison between the Institute's instructors and local Chamber of Commerce. Show less



The Little Gym Belmont

• Belmont, CA

• Gym Director/Principal

  • Sep 2004 - Nov 2011

  Marketing and Sales: • Identified and developed marketing strategies for launching children's gymnastic and fitness center in a new territory. • Grew customer base from zero to 100 accounts in 30 days. Achieved an average of 600 accounts per semester after 1 year. • Recommended classes to families based on the children needs and interests, resulting in 95% enrollment in all seasonal and ad hoc programs. • Developed and managed internet based and social media marketing campaign. • Planned and negotiated media buys, including TV, radio, print and digital to increase brand awareness. • Spearheaded the creation of newsletter and social media marketing. Directed a comprehensive PPC campaign to increase brand awareness and boost rates of organic click-through. • Trained sales teams on educational products and their benefits at seminars and special events. .Client Service: • Developed focus groups to ensure core program effectiveness and relevancy. • Developed “The Little Gym Mom”, an ambassador program to gauge customer satisfaction. • Retained and ensured proper handling and care of over 600 client accounts. • Trained and managed a team to constantly deliver exceptional account service to strengthen customer loyalty. • Managed teacher/parents communication. Created a universal tracking system for all teachers to track children progress. Scheduled routine meetings with students' parents to communicate the program, their children success and the next class. Human Resources/Personnel Development: • Recruiting, hiring, firing all personnel. • Designed training modules for new hires or transfers; Implementing strategic business practices and organizational behavior training concepts from corporate; Collaborating with other The Little Gyms for employees cross training; • Evaluated team member performance. Devised a plan for the next term goal. • HR administrative duties such as payroll, new hires compliance. Show less



Runaway Tours, Inc

• Human Resources Generalist

  • Jan 2000 - Feb 2001

  • Conducted benefits administration for 150 benefit-eligible employees• Addressed inquires from employees and management regarding new-hire activity.• Created and managed confidential personnel records included but not limited to employees’ background checks, performance reviews, merit and disciplines.• Served as a liason between management and employees by handling questions, interpreting and administering policies and helping resolve work-related problems.• Created and implemented the exit and interview process.• Ran the bi-weekly payroll process.• Reviewed federal and state laws to confirm and enforce company compliance Show less

• Inside Sales Consultant

  • Jan 1998 - Jan 2000

  • Implemented a consultative selling approach on all inbound calls• Conducted business to business telephone sales.• Reached both $1 Million Club within 4 months during the first year. Reached $1 Million Club and $2 Million Club on the subsequent year.• Managed VIP Accounts