Commercial Loan Documentation Specialist

• Feb 2022 - Present

Escrow Search Operations Team Lead

• Jun 2019 - Feb 2022

Retailer & MotorGuide Account Representative

• Apr 2012 - Mar 2019

*Manage multiple big box retailer customers responsible for roughly $28M of Mercury annual sales*Manage e-commerce retailer accounts such as Amazon.com and Walmart.com*Prepare pricing proposals and quotations*Execute retail sales strategy which resulted in an average of 7% sales growth from 2017 to 2018.*Implement Electronic Data Interface (EDI) for new customers and transitioned existing customers to EDI*Manage product, pricing, promotions and sales forecasts *Ensure continued customer satisfaction by taking ownership of issues when they are initially reported all the way through resolution*Address customer complaints as well as inquiries for product availability, order status, order entry*Gather customer requirements and work with various department such as shipping, account receivable, IT to ensure compliance with customer’s expectations*Process documentation and improvement for Retailer Sales channel and MotorGuide channel*Collaboration with account managers assigned to accounts Show less

Dealer Account Representative

• Jan 2011 - Apr 2012

*Monitored and gained knowledge of market area information, such as boat brands, key players, and product offerings to leverage and up-sell Mercury products and services*Managed over 300 dealer customers whom were responsible for roughly $6M of Mercury annual sales*Made proactive outbound sales calls to build relationships with dealer base and promote sales of all Mercury products*Address customer complaints as well as inquiries for product availability, order status, order entry*Executed Sales and Marketing programs and services, increasing wholesale volume by 17% and increasing market share by 3%. Show less

Retailer Sales Team Leader

• Feb 2007 - Mar 2011

*Developed and implemented procedures across the Retail Sales Channel*Running and analyzing sales reports, making data driven decisions to recommend and implement necessary actions to maximize profits and reduce costs*Assisted in the development and execution of Sales and Marketing programs and literature*Responsible for developing, mentoring and managing a sales team of 5 people*Provided leadership to team to accomplish departmental goals and monitor work flow*Handled customer complaints and exception requests by listening intently and providing a calm, collected approach, gathering appropriate information and making decisions to correct issue at hand *Key participant in Lean Six Sigma green belt projects, significantly enhancing customer relationships by improving supply chain and logistics compliance practices relating to packaging, EDI, timely shipments and forecasting Show less

Retailer Account Representative

• Jun 2005 - Feb 2007

Dealer Sales Coordinator

• Feb 2002 - Jun 2005

*Answering incoming calls and providing customer service *Up selling and Cross-selling, parts identification and availability *Placing parts and engine orders, checking the status of existing order *Performed problem solving techniques to ensure dealer satisfaction *Answering incoming calls and providing customer service *Up selling and Cross-selling, parts identification and availability *Placing parts and engine orders, checking the status of existing order *Performed problem solving techniques to ensure dealer satisfaction