Meron Talukder
Seafreight Export Manager at POWERHOUSE Logistics Pty. Ltd.- Claim this Profile
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English Professional working proficiency
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Bengali Full professional proficiency
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Hindi Professional working proficiency
Topline Score
Bio
Credentials
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Dangerous goods certified.
AMDG TrainingMar, 2018- Nov, 2024
Experience
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POWERHOUSE Logistics Pty. Ltd.
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Australia
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Seafreight Export Manager
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Mar 2021 - Present
• Guide team activities and accountabilities, looking for efficiencies and improved ways of working to deliver enhanced margins and outcomes. • Engage with internal business functions to meet shipping plans and customer expectations. • Ensure suitable processes and procedures are in place and followed to meet business, legislative and regulatory requirements • Provide training to all export team and perform assessment of all work and assist to achieve all export objectives and develop and maintain professional relationships with all clients and perform regular communication with all staff and clients. • Manages the services and performance of vendors, third party providers, and other relationships. • Oversee the implementation of new business and ensure execution. • Deep dive on file finances for loss making customers, profitability review. • OFR Export payables review and file auditing for operational excellence. • Review P/L of all files during FSL. • Building and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) • Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer. • Negotiate rate with carrier and other service provider. • Ensures customer satisfaction and customer inquiries are reviewed. • Monitor and manage Customer Complaints & Operational Irregularities as needed. • Drives customer centricity within team. • Drives performance and staff development (coaching, motivating and training on processes & best practices) • Monitor vendors’ compliance with service standards and requirements as per contract terms • Monitor proper filing and updating of all departmental records, i.e., tariffs, SOPs, etc. • Allocate workloads within team to ensure smooth operations during peak activity or staff absence. • Complete staff appraisals once in a year per employee. • Be involved and suggest system/process improvements. Show less
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Kuehne+Nagel
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Switzerland
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Ocean Export Supervisor
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Jul 2017 - Feb 2021
• Oversee the implementation of new business and ensure execution.• Understand KPI’s and drive them to ensure the targets are met.• Deep dive on file finances for loss making customers, profitability review.• OFR Export payables review and file auditing for operational excellence.• Checking all supplier invoices during FSL for any additional charges that needs to be invoiced out.• Maintaining write-off list for higher management.• Building and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others)• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.• Coach & train team on financial file responsibilities and accountability.• Ensures customer satisfaction and customer inquiries are reviewed.• Monitor and manage Customer Complaints & Operational Irregularities as needed.• Drives customer centricity within team.• Monitors activities performed by the overseas office to effectively manage end-to-end ocean freight process.• Escalates carrier performance issues when required with direct reports.• Motivates team in achieving operational excellence.• Drives performance and staff development (coaching, motivating and training on processes & best practices)• Complete and update customer profile. • Monitor vendors’ compliance with service standards and requirements as per contract terms• Monitor proper filing and updating of all departmental records, i.e., tariffs, SOPs, etc.• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.• Complete staff appraisals twice in a year per employee.• Understand department process flow, constantly looking for areas of improved efficiency.• Be involved and suggest system/process improvements. Show less
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Ocean Import Supervisor
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Jul 2016 - Jun 2017
• Supervise the functions of Entry Writers by: prioritizing work, determining schedules, assigning daily tasks, establishing or adjusting work procedures to meet changing demands, ensuring optimum efficiency of all Entry Writing activities.• Supervise and assist in daily import activities including auditing files for accurate documentation (customs, operation and accounting), ensuring timely and accurate payment of duty payment(s).• Report customer complaints and escalated shipping problems (i.e., delayed, missing, or damaged freight; strikes; embargoes, etc.) to management and participates in problem resolution planning.• Oversee billing processes, coordinates collections and resolve major billing issues.• Review and update customer profiles, reviews and update rate structures; support the sales department with customer information, rates etc.• Oversee the implementation of new business and ensure execution• Deep dive on file finances for loss making customers, profitability review• Coach & train team on Financial file responsibilities and accountability (includes projects and agent training)• Ensures customer satisfaction and customer inquiries are reviewed• Monitor and manage Customer Complaints & Operational Irregularities as needed• Engage with sales to grow business by joining sales meetings and customer calls as required by Ocean Freight Manager (gather data for sales calls as needed to support)• Collaborate with internal customers (Customs Brokerage, Handling) for seamless customer service and improve process flows• Monitors activities performed by the agents to effectively manage end-to-end ocean freight process• Reviews customer profitability as well as rates/lanes for losses with the Import Manager• Drives performance and staff development (coaching, motivating and training on processes & best practices) Show less
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Import Seafreight Coordinator
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May 2014 - Jun 2016
• Job Registration.• Prepare import documentation.• Liaise with clients, carriers and overseas offices.• Arrival notice and pre alerts.• Sea Cargo Automation.• Customer queries.• Invoicing.
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DB Schenker
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Ocean Import operator
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Sep 2013 - Apr 2014
• Collecting delivery orders from shipping lines. • Contacting shipping companies to obtain charges. • Arranging payments to shipping lines. • Lodging original bill of lading. • Advising clients/customs brokers so clearances can be completed in a reasonable time frame to avoid any possibility of storage charges being incurred. • Liaising with transport department. • Customer queries. • Collecting delivery orders from shipping lines. • Contacting shipping companies to obtain charges. • Arranging payments to shipping lines. • Lodging original bill of lading. • Advising clients/customs brokers so clearances can be completed in a reasonable time frame to avoid any possibility of storage charges being incurred. • Liaising with transport department. • Customer queries.
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Kuehne+Nagel
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Switzerland
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Ocean Export Operator (Temp)
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May 2012 - Aug 2013
• Working closely with sales team for rate request. • Contacting carriers and obtain rates. • Providing quotes to clients. • Checking/adhering to destination country requirements. • Cross checking buys and sell rates to ensure profitability. • Checking SLI’s and commercial documents. • Liaising with overseas offices for approval. • Registering jobs. • Checking sailing schedule. • Arranging FCL manual/electronic shipping line bookings. • Arranging LCL co loader direct bookings. • Arranging LCL bookings via internal HUB. • Arranging LCL cargo collection. • Arranging drop off and pick up of the containers. • Arranging FCL packing. • Preparing export documentation for EDN. • Lodging CRN/PRA. • Lodging DG details to port authority. • Lodging manual/electronic forwarding instructions. • Lodging AMS/ISF. • MBL checking/amendment. • Preparing HBL/FCR. • Sending Pre alert and uploading of documents into internal systems. • Ensuring all jobs are invoiced and closed within the specified time frame. • Approving supplier invoices. • Incident/claims reporting. • Arranging cover bookings with the carrier. • Providing vessel schedule to client as per their requirements. • Monthly report to customer service/key account manager as per clients SOP. • Maintaining records of client’s carriers and the rates which have been agreed to. Show less
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ABBA Logistics
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Sydney, Australia
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Ocean Import Operator (Temp)
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Jan 2012 - Apr 2012
• Liaise with Clients, Carriers and overseas partners. • Job Registration. • Sea Cargo Automation. • Co-Ordinate the unpacking of FAK containers. • Ensure Compliance with Australian Customs. • Quote Rates. • Co-coordinating the customs documents/entry with the necessary shipping documents which will enable pick up of delivery order from the shipping companies/freight forwarders. • Contacting shipping companies/freight forwarders to obtain charges and cheques prepared which are payable on presentation of associated documents to enable the pickup of delivery orders. • Advising clients/customs brokers so clearances can be completed in a reasonable time frame to avoid any possibility of storage charges being incurred. • Preparing quarantine entries for entries subject to quarantine and goods which require clearance from quarantine and organize documents to go to quarantine for clearance and arrange inspection or fumigation and other treatments if required. • Arranging deliveries/pickups. • Liaising with transport companies. • Customer queries. • Coordinating movement of cargo- both air & sea. • Invoicing. Show less
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Peregrine Corporation
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Australia
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Retail
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400 - 500 Employee
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Customer Service
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Apr 2011 - Dec 2011
• High-end customer service & account management • Issue management & resolution • Data entry & maintenance • Customer uploads & order processing • Managing all customer enquiries, inbound calls and emails • Identifying opportunities to up-sell and promote new products • Resolving customer issues and retaining their business. • High-end customer service & account management • Issue management & resolution • Data entry & maintenance • Customer uploads & order processing • Managing all customer enquiries, inbound calls and emails • Identifying opportunities to up-sell and promote new products • Resolving customer issues and retaining their business.
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Panalpina
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Denmark
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Key Account Manager
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Mar 2006 - Feb 2011
• Receiving customer bookings. • Liaising with shippers regarding export bookings and rate inquiries. • Booking space with the carrier. • Co-ordinating shipment movements with transport companies, airlines and shipping lines. • Preparing export documentation. • Negotiating rate with carriers. • Communicating with overseas offices/Agents. • Ensuring all jobs are invoiced and closed within the specified time frame. • Tracking and tracing the cargo and update accordingly to the customer. • Maintaining SOP (Standard Operating Procedure) of the customers. • Maintaining Customer relationship and assist in maintaining and growing the current business, by providing effective solutions to the client’s needs. • Updating delivery status. Monitoring shipments to ensure that clearance and delivery time frames are met. • Maintaining proactive inter-departmental coordination, in order to process shipments on time. • Keeping a close eye on leads and help to switch the same into prospective business. Show less
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Education
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1999 - 2004
University of Dhaka
Bachelor of Social science, Political Science and Government -
2004 - 2005
University of Dhaka
Masters in Social science, Political Science and Government -
1997 - 1999
Notre Dame College
High School, Liberal Arts and Sciences, General Studies and Humanities
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