Experience

IDEAZCap

• United Arab Emirates
• Technology, Information and Internet
• 1 - 100 Employee

• Operations Executive

  • Aug 2018 - Present

  • Update the site and enter data, images, adjusting the prices and add discounts • Follow the store team and make sure of the available number of products and quality • Handle orders coming from website and Facebook • Make shipments for orders include COD and Items • Call the customer to confirm order and send shipment to warehouse to ready • Make sure the orders received by shipper • Make sure the customer receives the order • Solve any problem the client faces (delayed access, bad shipping, error in demand) • Follow up with suppliers in terms of updated prices, new products, products available • Responding to questions through social networking sites (Facebook, Instagram) Show less



RayaShop.com

• Egypt
• Technology, Information and Internet
• 1 - 100 Employee

• E-commerce Executive Operation

  • Aug 2017 - Jul 2018

  .Handling Online Requests. • Contacting Requesters to complete online order cash. • Educate the customers about RayaShop Online Instalment Program. . Solve whatever issue faced the customer. . Offer items for the customers. .Handling Online Requests. • Contacting Requesters to complete online order cash. • Educate the customers about RayaShop Online Instalment Program. . Solve whatever issue faced the customer. . Offer items for the customers.



Raya Contact Center

• Customer Services Agent

  • Sep 2016 - Feb 2017

  . Solve whatever issue faced the customer. . Solve whatever issue faced the customer.