Experience

Metropolitan School of Business and Management UK (UAE Campus)

• United Arab Emirates
• Education Management
• 1 - 100 Employee

• Senior Admissions Counselor/Team Leader

  • Mar 2020 - Present

  • Foresee individual and team performance. • Ensuring that the team are properly trained to become product expert and LMS savvy • Responsible for decision-making and implementing new procedures to improve process workflow. • Ensures to meet the conversion rate of leads from inquiries to current student • Ensuring that inquiries from 230 countries have been attended to and duly assisted within the day. • Ensure quality Customer service for the converted students to maintain Customer satisfaction. • Coordination and Planning for a Quarterly event of our International Top Level Executives and Highly Experienced Professionals who will be visiting UAE for a Luxury 1 Week Training Event. Show less



QBE Insurance

• Australia
• Insurance
• 700 & Above Employee

• Customer Support Officer

  • Jun 2017 - Jan 2020

  • Process all emails related to product, process and policies and accomplish all reports as required by clients. • Properly assess completeness of documents received and provide solutions if incomplete. • Performs moderately complex clerical, administrative and general office duties. • Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads. • Ensure that premiums were properly calculated and datas meets the clients demands. • Enter data into systems and make updates or corrections while adhering to the guidelines Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Data Analyst

  • Mar 2012 - Jun 2017

  • Responsible for the Allocation of workloads to the team and consolidation of files for the end of day reports. • Supports the team in processing and determining the costumers specific request. • Responsible in processing the Medical and Life Insurance policies of our costumers may it be New Enrollment, Maintenance and Termination of their Insurance policies. • Ensures that all the informations of the costumers was properly loaded in the system with 100% accuracy and adheres to the procedures and guidelines of the company. • Performs internal audit for the team to ensure quality expectations is met. Show less