Experience

The Highland Mint

• United States
• Manufacturing
• 1 - 100 Employee

• Graphic Designer

  • Aug 2020 - Present

  Graphic Design: Design collectible coins and photos for major sports leagues including the NFL, NBA, NHL, and MLB as well as third party clients. Process files for use in print and laser production. Graphic Design: Design collectible coins and photos for major sports leagues including the NFL, NBA, NHL, and MLB as well as third party clients. Process files for use in print and laser production.



American Moulding

• Graphic Designer

  • Jul 2016 - Aug 2020

  Equipment Operation: OCE (flatbed printer), Canon (aqueous printer), Oki (eco solvent printer), Epilog and BossLaser (laser cutters), CNC. Color Proofing & Art Modification: Modifying colors and artwork as needed to match artist originals, touch up, and enhancing files for production purposes.Product Design & Development: Executing product callouts sent to us by clients as well as producing my own ideas and concepts when requested. Creating both print and machining files.Graphic Design: Logo, banner, and sign design. Created and maintained the company website by using Wix.File System Management: Independently organized three of the company’s file structures containing files spanning over a decade.General Office Work: Input customer orders, created invoicing, and assisted in managing production timelines.



Affiliated Computer Services (ACS)

• Customer Service Representative

  • Jun 2010 - Dec 2010

  Call center providing customer service for Verizon Wireless. Duties consisted of answering calls, pinpointing customer needs, and solving their concerns. Covered billing inquiries, tier one tech support, and account management. Responsible for setting up cases to reach back out to customers when scope expanded beyond the initial contact and affirm all issues were resolved. Efficiency & Quality: At the time of my resignation my scores on first call resolution and customer care quality were both 100%.