Merle Alexander
Branch Office Administrator at Legacy Brisbane- Claim this Profile
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Bio
Jonathan Sharp
I worked with Merle as our account manager during the period of change over following the Nortel acquisition. Merle is a very personable individual and demonstrated a high level of care and empathy. When called upon to provide assistance to arrange demonstration equipment at our Annual Convergence Summit with the latest technology Avaya were just launching to market she managed to pull out all of the stops to secure the latest and greatest technology for our stand, this was very much appreciated by me, my team and our audience.
Neil Bacon
Merle has an intelligent view of developing business with partners which draws on her MBA skills. She was always keen to develop new pathways for us both strategically and also more tactically within Avaya.
Jonathan Sharp
I worked with Merle as our account manager during the period of change over following the Nortel acquisition. Merle is a very personable individual and demonstrated a high level of care and empathy. When called upon to provide assistance to arrange demonstration equipment at our Annual Convergence Summit with the latest technology Avaya were just launching to market she managed to pull out all of the stops to secure the latest and greatest technology for our stand, this was very much appreciated by me, my team and our audience.
Neil Bacon
Merle has an intelligent view of developing business with partners which draws on her MBA skills. She was always keen to develop new pathways for us both strategically and also more tactically within Avaya.
Jonathan Sharp
I worked with Merle as our account manager during the period of change over following the Nortel acquisition. Merle is a very personable individual and demonstrated a high level of care and empathy. When called upon to provide assistance to arrange demonstration equipment at our Annual Convergence Summit with the latest technology Avaya were just launching to market she managed to pull out all of the stops to secure the latest and greatest technology for our stand, this was very much appreciated by me, my team and our audience.
Neil Bacon
Merle has an intelligent view of developing business with partners which draws on her MBA skills. She was always keen to develop new pathways for us both strategically and also more tactically within Avaya.
Jonathan Sharp
I worked with Merle as our account manager during the period of change over following the Nortel acquisition. Merle is a very personable individual and demonstrated a high level of care and empathy. When called upon to provide assistance to arrange demonstration equipment at our Annual Convergence Summit with the latest technology Avaya were just launching to market she managed to pull out all of the stops to secure the latest and greatest technology for our stand, this was very much appreciated by me, my team and our audience.
Neil Bacon
Merle has an intelligent view of developing business with partners which draws on her MBA skills. She was always keen to develop new pathways for us both strategically and also more tactically within Avaya.
Credentials
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Cert lV in Training and Assessment
-Jun, 2013- Nov, 2024 -
MBA
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Experience
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Legacy Brisbane
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Australia
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Individual and Family Services
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1 - 100 Employee
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Branch Office Administrator
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Nov 2019 - Present
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for Opportunities
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Ballarat, Melbourne, Geelong
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Currently Looking
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May 2018 - Nov 2019
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Fairfax Media
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Ballarat, Australia
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Consultant
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Jul 2016 - Sep 2017
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Ballarat
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Australia
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Hepburn Shire Council
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Sep 2013 - Mar 2016
Masters Degree in Business Administration Masters Degree in Business Administration
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FE TECHNOLOGIES
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Geelong, Victoria, AUSTRALIA
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BUSINESS DEVELOPMENT EXECUTIVE
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Jun 2011 - May 2013
Business Development Executive Business Development Executive
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Avaya
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Account Manager
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Nov 2007 - Nov 2010
Responsible for contributing to the revenue target of the Sales Team Responsible for an annual incremental target Accountable for maintaining and nurturing the relationship between Avaya Channel and key account customers in the United Kingdom and areas in the rest of Europe Responsible for managing the relationship between Avaya and their Channel Business partners in the United Kingdom Responsible for contributing to the revenue target of the Sales Team Responsible for an annual incremental target Accountable for maintaining and nurturing the relationship between Avaya Channel and key account customers in the United Kingdom and areas in the rest of Europe Responsible for managing the relationship between Avaya and their Channel Business partners in the United Kingdom
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Regional Sales Manager
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Aug 2005 - Jun 2007
Manager of Western Cape Region Manager of Western Cape Region
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REGIONAL ACCOUNT MANAGER
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Aug 2005 - Jun 2007
Appointed to manage and take strategic control of the regional corporate business Responsible for all aspects of corporate account management activities Managed Corporate Accounts in the Region Developed & implemented wireless communication solutions for large companies & SMB's Develop and introduced a long-term strategy for retaining existing business Implemented and managed Customer Satisfaction measures Appointed to manage and take strategic control of the regional corporate business Responsible for all aspects of corporate account management activities Managed Corporate Accounts in the Region Developed & implemented wireless communication solutions for large companies & SMB's Develop and introduced a long-term strategy for retaining existing business Implemented and managed Customer Satisfaction measures
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AREA SALES MANAGER
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Aug 1998 - Aug 2005
Telkom Direct Retail Stores, Telkom Appointed to take operational, commercial and strategic control of the business area Accountable for increasing Customer Satisfaction targets in the business area Responsible for managing 13 retail outlets with an operating budget R13M, staff - 85 Implemented fixed & mobile telecommunication solutions for SME's & residential clients Developed, implemented and managed business plans and marketing campaigns Introduced a business strategy to retain, close and open new retail outlets Undertook a major role in the project team launching cellular products into retail stores Championed the 'Ambassador Programme' providing solutions to business customers Was a founder member of ESPN the 'Entrepreneur's Service Provider Network' Nominated as a Director of ESPN and was the sole representative for Telkom SA Provided easy access to services, including ICT solutions for small & medium business Delivered fixed and mobile telecommunication solutions to various customers Established relationships with corporate companies, SME's & the Dept of Trade & Industry Show less
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CORPORATE ACCOUNT MANAGER
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Dec 1979 - Jan 1998
Initially appointed as a Teller for this commercial & private bank offering full range of services Gained promotions to Sub Branch Manager, Outlet Liaison Officer & Banking Hall Manager Further promotion into Sales as a Consultant and finally Corporate Account Manager Responsible for all aspects of selling EDC hardware and services to top corporate accounts Developed successful strategies in order to meet targets and client expectations Reported directly to Regional Sales Manager on strategy and performance Show less
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Education
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University of Cape Town Graduate School of Business - South Africa
Masters, Business Administration -
University of Cape Town
MBA, BUSINESS