Experience

Slice

• United States
• Software Development
• 500 - 600 Employee

• Lead Software Engineer, Payments

  • Jan 2021 - Present

  * Leading all things FinTech at Slice* Successfully delivered Slice Payments in June 2021

• Lead Software Engineer, Operations

  • Mar 2019 - Dec 2020

  * Build a team specifically to cater to all operational needs at Slice * Scaled team to 10 in 14 months * Focused on efficiency, uptime, integrity of the system * Implemented various systems to automate more tasks related to Order Processing, bringing overall average order processing time to under 3 minutes. * Worked closely with Finance to ensure integrity of payment to restaurants, accuracy and speed.

• Senior Software Engineer

  • Mar 2017 - Mar 2019

  * Focused on more scalability and security for operational backend systems at Slice * Closely worked with Finance Team to automate payments to restaurants * Modernized order processing systems to relieve pressure from Order Processing Teams * Built a fraud detection tool in partnership with Stripe, that kept fraud to under 0.8% of total volume

• Software Engineer

  • Jun 2014 - Mar 2017

  * Worked on all Back-end systems from Order Processing, CRM, Payments etc. * Re-wrote most of the Back-end code to scale with the company’s growth

• Head of Operations

  • Sep 2012 - Jan 2015

  * Accountable for all operations at Slice including Customer Service, Account Management, Sales, Back Office etc. * Successfully scaled the team from 30 to 300+ people * Successfully started 3 departments

• Head Of Customer Service

  • Jun 2011 - Sep 2012

  * Accountable for building and defining operations for the Customer Service Team at Slice. * Grew the team from 3 to 60 customer service agents, and successfully handled operations with 5 seconds hold time on average.