Experience

Debras Grace

• Nigeria
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer experience

  • Nov 2021 - Present

  fashion retailing store fashion retailing store



Debras Grace

• Sales Representative



E & A MODELING AND CASTING COMPANY

• Lagos, Lagos State, Nigeria

• Call Center Representative

  • Mar 2021 - Sep 2021

  •Anticipated customer concerns on calls by providing additional information. •Utilized effective communication skills to provide customers with solutions to their inquiries. •Fulfilled customer requests by clarifying desired information and completing transactions. Learned company policies, rules and performance requirements to achieve successful calling metrics. •Listened to feedback from call manager and implemented changes in future calls. •Anticipated customer concerns on calls by providing additional information. •Utilized effective communication skills to provide customers with solutions to their inquiries. •Fulfilled customer requests by clarifying desired information and completing transactions. Learned company policies, rules and performance requirements to achieve successful calling metrics. •Listened to feedback from call manager and implemented changes in future calls.



TSLNigeria

• IT Services and IT Consulting
• 1 - 100 Employee

• Call Center Representative

  • Sep 2019 - Feb 2020

  •Built trust with customers through personalized conversations. •Listened to feedback from call manager and implemented changes in future calls. •Met performance goals and call center metrics in fast-paced performance setting. •Built trust with customers through personalized conversations. •Listened to feedback from call manager and implemented changes in future calls. •Met performance goals and call center metrics in fast-paced performance setting.



SOLYBOR NIGERIA ENTERPRISE

• Lagos Island, Lagos State, Nigeria

• Sales representative

  • Sep 2015 - Aug 2018

  •Remained current on relevant product and industry information to provide up-to-date catalogs and services. •Called and met with regular and prospective customers to build long-term customer relationships and networks. •Generated leads and maintained lists of prospective customers. •Remained current on relevant product and industry information to provide up-to-date catalogs and services. •Called and met with regular and prospective customers to build long-term customer relationships and networks. •Generated leads and maintained lists of prospective customers.