Experience

Accenture Bulgaria

• Bulgaria
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Project Manager

  • Sep 2020 - Present



Microweber

• Bulgaria
• Technology, Information and Internet
• 1 - 100 Employee

• Business Development Manager

  • Jan 2019 - Aug 2020



RadioActive EOOD

• Bulgaria
• Advertising Services
• 1 - 100 Employee

• Operations Manager

  • Jan 2018 - Aug 2020

  • Determine training, hiring and mentoring needs to equip management staff with fundamental skills and knowledge. • Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations • Comply with financial budget • Business Development Management • Oversee and manage performance and service quality to guarantee customer satisfaction. • Defines/ Manages the Team organization structure and staffs appropriately for effectively support customer contract terms and SLAs. • Project management and process improvement Show less



ServiceSource

• Sofia, Bulgaria

• Sales Manager Cisco EMEAR and Global Service Providers

  • Nov 2016 - Dec 2017

  Responsible for driving overall team performance in EMEAR, in conjunction with mentoring and developing individual sales specialists. Establishing a strong relationship with Cisco as a client and Cisco partners; Execute strategic sales campaigns, provide strategic sales coaching, conduct territory reviews, manage customer facing escalations, and lead weekly team meetings Define and build personal quotas and monitor performance Building the Team by establishing the environment of Trust and Team Work Deliver weekly/monthly/quarterly forecasts to Director level stakeholders Collaborate with multiple stakeholders, including client externals and internal operations team Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• • Jan 2015 - Nov 2016

  Managing Inside sales team of 10 to 15 Virtual Sales account managers; Active supervision and support on day-to-day activities of VPAMs regarding successful sales of Cisco services and especially Communicating Cisco’s service proposition to partners and translating these services to end-user benefits; Daily monitoring on target achievement on renewals and new sales; Having one-to-one reviews with VPAMs for evaluation of individual performance; Being responsible for establishing a strong relationship with Cisco as a client and Cisco partners; Proactively focusing on sales increase and penetration of services of the existing Cisco customers; Delivering sales trainings;Building weekly/monthly/quarterly forecast based on data analysis and trending; Organising and planning the Team workflow to ensure the Client Expectations are met up to the standard and in a timely manner; Participating in Sales Campaigns and reporting the success level of each one; Developing People by regular coaching; Managing attrition and securing the stability of the Team by Proactive recruitment; Building the Team by establishing the environment of Trust and Team Work. Show less

• • Dec 2013 - Jan 2015

  •Enhancing the performance and efficiency of the international customer service team covering 21 countries in Europe; • Managing CSR under agreed development plans for all countries and line of business;• Responsible to maintain a strong relationship with Whirlpool on relevant operational topics (quality, readiness, support model, change management,); • Achieving timelines of support delivered from the team; • Achieve employee satisfaction/development; • Responsible for providing feedback and reports to Whirlpool; • Assures compliance of metrics & country procedures; • Responsible to provide outsourcing management all operational results for Weekly/Monthly/Quarterl/Annual business reviews and any other Ad hoc requests; • Organising, delivering and reporting of Whirlpool Marketing researches; • Responsible for providing all relevant information to Whirlpool Outsourcing management to assist with accurate budget planning; • Provide leadership and management for all personnel and ensure metrics are met Show less



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Microsoft Team Manager

  • Apr 2007 - Nov 2013

  Main responsibility to deliver excellent support to end Microsoft customers, leading a team of customer support representatives and Technical consumer engineers. Phone support, e-mail support, live chat support for Balkan countries • Enhancing the performance and efficiency of the team. • Managing people under agreed development plans and targets • Achieving high quality of service and customer satisfaction. • Achieving technical expertise and timelines of support delivered from the team. • Organization and reporting of outgoing campaigns connected with sales and customer satisfaction. Show less



Vivatel

• Bulgaria
• Telecommunications
• 1 - 100 Employee

• Business Sales Team Manager

  • Apr 2005 - Mar 2007

  • Managing a sales team of 8 to 20 account managers • Active supervision and support on day-to-day activities of account managers connected with successful sales of all kinds of telecommunication services • Daily monitoring on target achievement • Having one-to-one reviews with AMs for evaluation of individual performance • Establishing a strong customer relationships • Ensuring a stable customer retention through consultative sales that meet customer requirements and expectations • Proactively focusing on sales increase and penetration of services • Keeping a close track on competition and market changes Show less