Experience

Experian Employer Services

• United States
• Financial Services
• 200 - 300 Employee

• Executive Vice President/General Manager

  • Apr 2023 - Present

  Develops and delivers the strategic, product and operational objectives of Experian Employer Services to drive sustainable growth and a diverse portfolio of employer solutions. Develops and implements strategies to enhance, optimize and streamline Employer Services delivery and operations at scale. Oversees key responsibilities of Employer Services to deliver profitability by providing leadership, vision, strategy and implementation skills to create new products, drive business unit revenues, achieve margin growth and create operations that are efficient, drives engagement and retains clients. Show less



Experian

• Information Services
• 700 & Above Employee

• Chief Operations Officer

  • Aug 2021 - Apr 2023

  Managed over 425 employees and oversaw the organization's operating rhythm and all aspects of customer care, implementation delivery, project and productivity enhancements, risk management, payer operations, outsourcing and payer contracting services. Merideth bridged the space between Experian Health's vision and tactical execution of strategy and business operations with a keen focus on aligning operations with sustainable change and innovation to support the company's rapid growth, while building and maintaining a foundation to scale that growth and achieve operational excellence for clients, employees and shareholders. Show less

• Senior Vice President, General Manager, Revenue Cycle Solutions

  • Sep 2014 - Aug 2021

  Overall accountability for the vision, revenue and profit results, client loyalty and employee satisfaction for Experian Health Customer Care, Payer Operations and Implementation teams in addition to five product portfolios, including: Claims, Payer Contract Management, Authorizations, Medical Necessity and Patient Estimates solution suites representing over $125 million in revenue. Claims, Contract Management, Authorizations, Clearinghouse, Medical Necessity and Patient Estimate suite consists of claim generation, scrubbing and submission; payer contract performance auditing and analysis; medical necessity verification and data; patient payment estimation; authorization inquiry and submission and payer policy change notifications. Oversee 375-person operations, product management, implementation, customer care, account management and quality assurance teams to ensure the Experian Health suites are market leading. Serve as executive interface with clients on behalf of business and provide expert insight into the evaluation of strategic partners for $415 million Experian Health business unit. Show less

• Vice President of Product Marketing, Communications and Public Relations

  • Jan 2004 - Sep 2014

  Led strategic product marketing and communications for $210 million healthcare business unit for Experian. Created product management and public relations plans and managed go-to-market strategy for 50+ product portfolio to ensure revenue and growth objectives were exceeded. Partnered with business line general managers and sales leaders to develop innovative product packages, interactive sales and marketing campaigns, and online events. Launched new Experian Health brand in 2011 and maintained rigorous client feedback loops and voice of the customer panels. Managed internal marketing and PR team of 8 and external agency relationships. Show less



MedQuist, Inc.

• Director of Marketing

  • Jan 2001 - Jan 2004



Novation

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Manager of Marketing Communications

  • Jun 1998 - Dec 2000