Experience

Lycos for Development & Services

• Sudan
• Telecommunications
• 1 - 100 Employee

• Project Coordinator & Business Growth

  • Sep 2017 - Present

   Employ robust experience in managing project communication, ensuring proper record keeping of all plans, reports and correspondences, etc., and maintaining overall project quality  Meticulously monitor, provide guidance and prepare evaluation tools to carry out at different levels of project implementation to patch up as well as to capacitate manpower involved in the project  Identify and research potential coming projects on market and create ideas to win tenders  Participate with teams to create feasibility studies and assess the impacts Show less



Sudatel Telecom Group, Ltd

• Sudan
• Telecommunications
• 700 & Above Employee

• Risk Management Analyst

  • Oct 2020 - Nov 2020

   Understand the function of Revenue Assurance & Fraud department, their duties and targets should achieved and all their daily activities  Understand the risk concept and how apply the framework within enterprise  Learn and practice to preparing analysis for the risk topics within enterprise  Prepare reports about the topics that considers as fact to shown the leading risk from these facts  Prepare reports regarding risk topics and suggest responses that can mitigate risks  Understand the function of Revenue Assurance & Fraud department, their duties and targets should achieved and all their daily activities  Understand the risk concept and how apply the framework within enterprise  Learn and practice to preparing analysis for the risk topics within enterprise  Prepare reports about the topics that considers as fact to shown the leading risk from these facts  Prepare reports regarding risk topics and suggest responses that can mitigate risks

• Project Coordinator

  • Sep 2015 - Jul 2017

  My responsibilities include project implementation, planning, monitoring, controlling and closure. Proficient in providing remote technical support for the teams on the field. • Accountabilities include coordinating with clients for identifying and defining requirements, scope and objectives; delegate daily tasks to team members and ensure achievement of the same within agreed timelines. • Responsible for managing project communication, ensuring proper record keeping of all plans, reports and correspondences, etc., and maintaining overall project quality. • Monitor, lead and prepare evaluation tools to carry out at different levels of project implementation to patch up as well as to capacitate manpower involved in the project. • Conduct various training sessions for the team to enhance their performance. Show less



Nokia Networks

• Germany
• Retail Office Equipment

• • Jul 2012 - Jun 2015

  TECHNICAL AUDITS | EXPERT SUPPORT | LIAISON | SITE COORDINATION | CUSTOMER SERVICEServed as a Focal Point of Contact for managing the advanced care services on Nokia platforms for customers. Accomplished the responsibility of managing the installation of radio controllers, including BSC, RNC and BTS; arranging preventive & corrective maintenance schedules to achieve stable mobile coverage in rear areas ensuring smooth site coordination between customers and subcontractors. • Devised effective strategies to identify and resolve customer request cases and technical issues like hardware failures, software bugs, etc.; reported actions taken to the customer/s as well as Technical Manager. • Complied with trail requests from customers for new equipment and features such as mcBSC deployments, software upgrades, CD installations and hardware expansions on test environment for successful roll-out in the LIVE network.• Managed all technical aspects on site involving software upgrades, updates including online software change service, expert support, preventive care, technical audits, etc.• Rendered lead-specific remote support for an NPO project applying all LIVE network requirements.• Facilitated BTS commissioning, and managed integration as well as execution of all required acceptance tests for Siemens BTS, Nokia WCDMA BTS, Nokia Flexi EDGE BTS, Nokia Flexi multi-radio.• Responsibilities included analyzing drive test for optimization, checking coverage, updating capacity status ensuring neighbor optimization.Key Achievementso Recognized for streamlining implementation phases for new BSC and achieved more than 20 BSCs.o Coached the team and updated them with all hardware & software upgrades. Show less

• • Jan 2010 - Jun 2012

  Zain Sudan Account, MobiNil Egypt Account Responsibilities and duties are but not limited to the following:• Act as customer’s local Lead interface for advanced Care service on Nokia and Siemens platforms • Plans and executes technical tasks requiring special professional skills area such a SW upgrades, updates including On-line SW Change Service, Expert Support, Preventive Care and technical audits on site.• Works independently in solving customer request cases and reporting actions to customer and technical manger.• Identifies and solves technical problems• Provide support to customer engineer by participating in emergency and 24/7 duty.• Customer support for 3G Nokia Activities. Show less

• • Jan 2008 - Dec 2009

  Positions responsibilities and duties are but not limited to the following:• Supervised the Installation of Radio controller such as BSC, RNC and BTS.• Planned and executed preventive and corrective maintenance to achieve stable mobile coverage in rear areas. • New site coordination between customer and operator• BTS commissioning, integration and execution of all required acceptance tests (Siemens BTS, Nokia WCDMA BTS, Nokia Flexi EDGE BTS, Nokia Flexi Multi-radio)• Performed drive test for the new site and collect required logs from field. Show less