Merfin Natanael

Operations Manager at Lets Go Gelato
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Contact Information
us****@****om
(386) 825-5501
Location
Indonesia, ID
Languages
  • Indonesian Limited working proficiency
  • English -

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Bio

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Credentials

  • Certiplus Program - Completed a series of professional training in computer, simply accounting, communication, leadership, entrepreneurship, and career planning skills
    ITHB Career Resource Center
    Dec, 2016
    - Oct, 2024
  • SAP ERP Configuration using GBI
    SAP University Alliance Program at ITHB Career Resource Center
    Dec, 2015
    - Oct, 2024
  • SAP Introduction to SAP ERP with Global Bike Incorporation
    SAP University Alliance Program at ITHB Career Resource Center
    Nov, 2015
    - Oct, 2024

Experience

  • Lets Go Gelato
    • Indonesia
    • Food and Beverage Retail
    • 1 - 100 Employee
    • Operations Manager
      • Jun 2022 - Present

      • Managed standard operational procedure implementation in 15 branches and evaluate monthly • Managed 1 tons gelato forecast production & distribute to 15 store in Jabodetabek • Resolved the technical issue related to machine and product issues in production house and store • Evaluated team performances using Google Sheet/Accurate and give solutions for daily tasks issues on the biweekly and monthly report. • Managed standard operational procedure implementation in 15 branches and evaluate monthly • Managed 1 tons gelato forecast production & distribute to 15 store in Jabodetabek • Resolved the technical issue related to machine and product issues in production house and store • Evaluated team performances using Google Sheet/Accurate and give solutions for daily tasks issues on the biweekly and monthly report.

  • Lets Go Gelato Indonesia
    • Indonesia
    • Food and Beverage Services
    • 1 - 100 Employee
    • Branding & Marketing Specialists
      • Sep 2017 - Oct 2022

      - Created monthly promotion and campaign strategy through online & offline chanel - Increased Let’s Go Gelato social media to 5% Engagement Rate + get verified account - Initiated partnership collaboration with other brand & mall - Analyzed dessert market and competitor - Created monthly promotion and campaign strategy through online & offline chanel - Increased Let’s Go Gelato social media to 5% Engagement Rate + get verified account - Initiated partnership collaboration with other brand & mall - Analyzed dessert market and competitor

  • ITHB
    • Indonesia
    • Education Management
    • Campus Ambassador
      • May 2014 - Sep 2017

      A part of marketing department of ITHB to increase popularity - be the icon of ITHB - promoted ITHB to senior high school A part of marketing department of ITHB to increase popularity - be the icon of ITHB - promoted ITHB to senior high school

  • PT. Ultrajaya Milk Industry, Tbk
    • Marketing Department
      • May 2016 - Jul 2016

      Performed survey of the company’s customer and made an analysis of children’s milk market • Researched the company’s target market • Compiled questionnaire for customer to analyzed • Analyzed the consumer behavior in consuming milk and the factors that influence parents to choose milk for their children Performed survey of the company’s customer and made an analysis of children’s milk market • Researched the company’s target market • Compiled questionnaire for customer to analyzed • Analyzed the consumer behavior in consuming milk and the factors that influence parents to choose milk for their children

Education

  • Institut Teknologi Harapan Bangsa Bandung
    sarjana manajemen, Marketing/Marketing Management, General
    2013 - 2017

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