Merete Lykke

Senior Information Technology Service Management Consultant at MetierWestergaard A/S
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Contact Information
us****@****om
(386) 825-5501
Location
Copenhagen, Capital Region, Denmark, DK

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Credentials

  • ITIL® Digital & IT Stategy
    PeopleCert
    Jan, 2022
    - Nov, 2024
  • ITIL® Strategic Leader
    PeopleCert
    Jan, 2022
    - Nov, 2024
  • ITIL® 4 CDS - Create, Deliver and Support
    PeopleCert
    Mar, 2021
    - Nov, 2024
  • ITIL® 4 DSV Drive Stakeholder Value
    PeopleCert
    Mar, 2021
    - Nov, 2024
  • ITIL® 4 HVIT High Velocity IT
    PeopleCert
    Mar, 2021
    - Nov, 2024
  • ITIL® 4 DPI - Direct, Plan and Improve
    PeopleCert
    Feb, 2021
    - Nov, 2024
  • ITIL® 4 Managing Professional
    PeopleCert
    Nov, 2019
    - Nov, 2024
  • ITIL® 4 Foundation
    PeopleCert
    Feb, 2019
    - Nov, 2024
  • SIAM Foundation
    EXIN your ICT competence partner
    Feb, 2019
    - Nov, 2024
  • ITIL® Expert - Certificate in IT Service Management
    PeopleCert
    Dec, 2018
    - Nov, 2024
  • ITIL® Managing Across the Lifecycle (MALC)
    PeopleCert
    Dec, 2018
    - Nov, 2024
  • ITIL® Lifecycle Service Design (SD)
    PeopleCert
    Nov, 2018
    - Nov, 2024
  • ITIL® Lifecycle Continual Service Improvement (CSI)
    PeopleCert
    Sep, 2018
    - Nov, 2024
  • ITIL® Capabilities Release Control and Validation (RCV)
    PeopleCert
    Aug, 2018
    - Nov, 2024
  • ITIL® Lifecycle Service Transition (ST)
    PeopleCert
    Jun, 2018
    - Nov, 2024
  • ITIL® Lifecycle Service Operation (SO)
    PeopleCert
    Apr, 2018
    - Nov, 2024
  • ITIL® Capabilities Service Offerings and Agreements (SOA)
    PeopleCert
    Feb, 2018
    - Nov, 2024
  • DPO - Role Certificate Data Protection Officer
    EXIN your ICT competence partner
    Jan, 2018
    - Nov, 2024
  • ISO/IEC - 27001/2
    EXIN your ICT competence partner
    Jan, 2018
    - Nov, 2024
  • EU-GDPR - General Privacy and Data Protection - Practitioner
    EXIN your ICT competence partner
    Dec, 2017
    - Nov, 2024
  • EU-GDPR - General Privacy and Data Protection - Foundation
    EXIN your ICT competence partner
    Nov, 2017
    - Nov, 2024
  • Six Sigma (Yellow Belt)
    KEA - Københavns Erhvervsakademi
    Jul, 2017
    - Nov, 2024
  • ITIL® 3 Foundation
    PeopleCert
    Feb, 2016
    - Nov, 2024
  • Grundlæggende Test
    TestHuset.dk
    Sep, 2014
    - Nov, 2024
  • Prince2 Foundation
    Firebrand Training
    Jun, 2010
    - Nov, 2024
  • MS Office Share Point Server 2007
    PeopleNet A/S
    Oct, 2008
    - Nov, 2024
  • MS Project
    PeopleNet A/S
    Nov, 2007
    - Nov, 2024
  • MS Office Share Point Services 2007
    PeopleNet A/S
    Sep, 2007
    - Nov, 2024
  • Ledelse og styring af projektopgaver
    Implement Consulting Group
    Jan, 2006
    - Nov, 2024
  • Coaching/personaleledelse
    TACK International Denmark
    Jan, 2002
    - Nov, 2024
  • Konflikthåndtering
    TACK International Denmark
    Jan, 2002
    - Nov, 2024
  • Personale Udviklings-samtalen
    TACK International Denmark
    Jan, 2002
    - Nov, 2024
  • IT-Projektleder
    Mannaz | Kurser, uddannelser og konsulentydelser
  • UML - Unified Modeling Language
    SuperUsers a/s

Experience

  • MetierWestergaard A/S
    • Denmark
    • Business Consulting and Services
    • 1 - 100 Employee
    • Senior Information Technology Service Management Consultant
      • Jan 2018 - Present

      Konsulent og Akkrediteret underviser ITIL og SIAM ITIL 4: Managing Profesional og Strategic Leader. ITIL 3: ITIL Expert Konsulentopgaver indenfor ITSM, Toolvalg, Processer, services og optimering, samt GDPR og ISO-27001/2 Konsulent og Akkrediteret underviser ITIL og SIAM ITIL 4: Managing Profesional og Strategic Leader. ITIL 3: ITIL Expert Konsulentopgaver indenfor ITSM, Toolvalg, Processer, services og optimering, samt GDPR og ISO-27001/2

  • Swipp - hele Danmarks mobilbetaling
    • Denmark
    • Financial Services
    • Incident og Major Incident Manager
      • 2016 - 2017

      Incident management, Change management i et DevOps miljø, Compliance/IT-audit og Supplier management er nøgleord for mit arbejde i Swipp. Swipp fungerede som et SIAM setup med BEC som Service Integrator. I rollen som Incident manager har jeg haft ansvar for drift- og løbende optimering af incident processen. I forlængelse heraf, har jeg også drevet change processen som gik fra traditionelt outsourcet udvikling til et internt DevOps miljø. Derudover har jeg haft det overordnede ansvar for den årlige IT-revision – herunder, som leder af IT-sikkerhedsudvalget, at arbejde kontinuerligt med at hæve niveauet for compliance, i samarbejde med ejerkreds, organisation, suppliers og den eksterne IT-revision. Show less

  • Falck
    • Denmark
    • Hospitals and Health Care
    • 700 & Above Employee
    • Application Manager
      • 2012 - 2016

      Incident Management, Problem Management, Change Management, IT-Governance & Policies Incident Management, Problem Management, Change Management, IT-Governance & Policies

  • SAS Cargo Group
    • Denmark
    • Airlines and Aviation
    • 1 - 100 Employee
    • System Administrator
      • 2011 - 2012

      System Administrator Unisys LMS - Air cargo enterprise operations system (Sirius) System Administrator Unisys LMS - Air cargo enterprise operations system (Sirius)

  • Premier Is - Mejerigaarden A/S
    • Food and Beverage Services
    • 1 - 100 Employee
    • IT Project Coordinator
      • 2010 - 2011

      Fusion mellem Premier Is og Polar Is Ny fælles AX platform Salg & Logestik Fusion mellem Premier Is og Polar Is Ny fælles AX platform Salg & Logestik

  • KeyPax
    • Founder
      • 2009 - 2010

  • Thomas Cook Airlines Scandinavia A/S
    • Denmark
    • Airlines and Aviation
    • 100 - 200 Employee
    • IT Project Manager
      • 2007 - 2009

      Sabre Revenue Management (RM) systemSkift af platform fra Tandem til Oracle (incl ny system vers.)

    • IT Development Manager
      • 2005 - 2007

      Tidligere MyTravel AirwaysUdvikling af interne systemer til undestøttelse af Flight OPS, InFlight Services og Maintenance Systemer

    • IT System Administrator
      • 2002 - 2005

      Incident, Problem og Change Management

    • Afdelingschef/Administrativ Koordinator
      • 1995 - 2002

      Afdelingsleder og administrativ koordinator for CHIPS (Central Handling Inflight Passenger Service).Personaleledelse af 18 skiftgående medarbejdere (heraf 4 på fjern-ledelse).Seating centraliseret i CPH på samtlige flyvninger til og fra Danmark, Norge, Sverige og Finland.

  • Aeroflot - Russian Airlines
    • Airlines and Aviation
    • 700 & Above Employee
    • Trafikassistent
      • 1991 - 1995

  • SAS - Scandinavian Airlines
    • Sweden
    • Airlines and Aviation
    • 700 & Above Employee
    • Trafikassistent
      • 1990 - 1991

  • Spies
    • Travel Arrangements
    • 1 - 100 Employee
    • Rejseleder
      • 1988 - 1990

Education

  • KEA - Københavns Erhvervsakademi
    LEAN Ledelse, 12
    2017 - 2017
  • CPH WEST
    Datanom, Datanom Enkeltfag Database
    2004 - 2004
  • Zealand - Sjællands Erhvervsakademi
    Datanom, Datanom Enkeltfag HTML/OOA
    2003 - 2003
  • TACK International Denmark
    Kurser, Diverse Leder-kurser
    2001 - 2002
  • Frederiksborg Statsskole
    Student, Matematisk-Biologisk
    1978 - 1981

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