Merel Veerkamp
Interim professional at SKS Professionals- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Peter Mooij
In the 3 years Merel was part of my team, Merel showed to be a good listener and very productive. All colleagues loved to work with Merel. Both solo as well as in a team. Merel mastered process analyses and recording. Her output, in both process repository tools as well as in procedure descriptions, met Cobit compliancy requirements. From a operational point of view Merel delivered trainings, IT Change coordination and execution of the Incident Management process according to ITIL framework. Customer Satisfaction rated Merel between 7 and 8 (out of 10). Best compliment of a customer about Merel was: "I expected bureaucracy but instead I received excellent service". I wish Merel all the best in her young carreer and hope we meet again in a new challenge. Warm regards from Peter Mooij
Peter Mooij
In the 3 years Merel was part of my team, Merel showed to be a good listener and very productive. All colleagues loved to work with Merel. Both solo as well as in a team. Merel mastered process analyses and recording. Her output, in both process repository tools as well as in procedure descriptions, met Cobit compliancy requirements. From a operational point of view Merel delivered trainings, IT Change coordination and execution of the Incident Management process according to ITIL framework. Customer Satisfaction rated Merel between 7 and 8 (out of 10). Best compliment of a customer about Merel was: "I expected bureaucracy but instead I received excellent service". I wish Merel all the best in her young carreer and hope we meet again in a new challenge. Warm regards from Peter Mooij
Peter Mooij
In the 3 years Merel was part of my team, Merel showed to be a good listener and very productive. All colleagues loved to work with Merel. Both solo as well as in a team. Merel mastered process analyses and recording. Her output, in both process repository tools as well as in procedure descriptions, met Cobit compliancy requirements. From a operational point of view Merel delivered trainings, IT Change coordination and execution of the Incident Management process according to ITIL framework. Customer Satisfaction rated Merel between 7 and 8 (out of 10). Best compliment of a customer about Merel was: "I expected bureaucracy but instead I received excellent service". I wish Merel all the best in her young carreer and hope we meet again in a new challenge. Warm regards from Peter Mooij
Peter Mooij
In the 3 years Merel was part of my team, Merel showed to be a good listener and very productive. All colleagues loved to work with Merel. Both solo as well as in a team. Merel mastered process analyses and recording. Her output, in both process repository tools as well as in procedure descriptions, met Cobit compliancy requirements. From a operational point of view Merel delivered trainings, IT Change coordination and execution of the Incident Management process according to ITIL framework. Customer Satisfaction rated Merel between 7 and 8 (out of 10). Best compliment of a customer about Merel was: "I expected bureaucracy but instead I received excellent service". I wish Merel all the best in her young carreer and hope we meet again in a new challenge. Warm regards from Peter Mooij
Experience
-
SKS Professionals
-
Netherlands
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Interim professional
-
Jun 2011 - Present
SKS Professionals is dé specialist voor de bemiddeling van ICT-Professionals in (Interim) ICT-functies. Dit doen wij sinds 1999 op MBO, HBO en WO niveau. In de afgelopen jaren hebben wij een groot netwerk opgebouwd in de ICT in de Randstad, zowel met bedrijven die ICT-functies vacant hebben als ook met ICT-specialisten. Door de jarenlange ervaring kunnen wij onze opdrachtgevers goed helpen met ervaren/gecertificeerde ICT-Professionals en kunnen wij onze Professionals uitdagende projecten bieden. Bent u op zoek naar een ICT-specialist of bent u op zoek naar een nieuwe (interim) ICT-baan? Neem gerust contact op met SKS Professionals in Capelle aan den IJssel om de mogelijkheden te bespreken. www.skspro.nl Show less
-
-
-
Wolters Kluwer
-
Netherlands
-
Information Services
-
700 & Above Employee
-
Service Support Process Controller
-
Jun 2008 - Present
- Control the incident end to end process - Customer support - Support for HR application and related processes - Process management - Information/Knowledge managemen - SAP User management - HPOV User management - HPOV functional control - Control the incident end to end process - Customer support - Support for HR application and related processes - Process management - Information/Knowledge managemen - SAP User management - HPOV User management - HPOV functional control
-
-
-
Telecombinatie
-
Netherlands
-
Telecommunications
-
1 - 100 Employee
-
System administrator
-
May 2005 - May 2008
-
-
-
-
Verkoopmedewerker
-
2001 - 2005
-
-
-
Royal Schiphol Group
-
Netherlands
-
Airlines and Aviation
-
700 & Above Employee
-
Intern
-
Feb 2003 - May 2003
Internship on the ICT department. Got to see all diffrent aspects of the IT department; Helpdesk, Instandhouding, Data en Telecommunicatie, Centrale en Decentrale systemen, Management systemen. Executed taskes during intership: Licence management Configuration management Resolving incident Executed employee requests Internship on the ICT department. Got to see all diffrent aspects of the IT department; Helpdesk, Instandhouding, Data en Telecommunicatie, Centrale en Decentrale systemen, Management systemen. Executed taskes during intership: Licence management Configuration management Resolving incident Executed employee requests
-
-
Education
-
2018 - 2018
Global Knowledge Nederland
ITIL® Certificate in Managing Across the Lifecycle -
2017 - 2017
Global Knowledge Nederland
ITILPPO ITIL® Planning, Protection and Optimization -
2015 - 2015
Exin
ITIL Service Offerings and Agreements -
2014 - 2014
Exin
ITIL Release Change and Validation -
2011 - 2011
EXIN
ITIL, Foundation -
2011 - 2011
EXIN
ITIL, Operational Support and Analysis -
2000 - 2003
IdCollege
MBO, ICT beheerder
Community
