Director of Communications

• Mar 2023 - Present

Training And Communications Manager

• Apr 2017 - Present

Responsible for compliance training, HR orientation, leadership training, internal communications, and team member engagement and events. Manage team member intranet, newsletters, memos, broadcasts, communication boards, and surveys. Head efforts on diversity, equity, and inclusion including educational campaigns, DEI training, and identifying community partnerships and sponsorships. Some accomplishments include: • Implementing a two-day orientation experience rated among new hires as the "best they have ever had" • Implementing a new intranet with 70%+ usage rate, a weekly newsletter, and 21 communication boards across the property • Developing and delivering leadership training in topics of time management, coaching and feedback, communication, and change management • Overseeing compliance training with 100% compliance rate including: Sexual Harassment Awareness, Discrimination Prevention, Bloodborne Pathogen Training, Title 31 Anti-Money Laundering Law, Counterfeit Currency Prevention, Credit Card Fraud Prevention, Problem Gambling Awareness, Washington Food Worker Card, Washington State Mandatory Alcohol Service Training (MAST) • Planning and facilitating four strategic planning sessions • Coordinating six annual team member talent shows, anniversaries, and summer family events Show less

Payroll, Accounts Payable, and HR support

• Jan 2017 - Apr 2017

Responsible for preparing and processing payroll, maintaining employee files, serve supporting HR roles for 30+ employees, process and code accounts payable invoices, manage house safe and daily cash deposits, and overall general support of the business Responsible for preparing and processing payroll, maintaining employee files, serve supporting HR roles for 30+ employees, process and code accounts payable invoices, manage house safe and daily cash deposits, and overall general support of the business

Area Sales Coordinator

• Sep 2016 - Apr 2017

Manage the front office department at Springhill Suites, maintain A/R, book meetings and events for Springhll Suites and Towneplace Suites, and provide administrative support for our Vancouver sales team Manage the front office department at Springhill Suites, maintain A/R, book meetings and events for Springhll Suites and Towneplace Suites, and provide administrative support for our Vancouver sales team

Front Office Manager/Accounts Receivable

• Apr 2015 - Dec 2016

Help lead and support a successful front desk team, maintain top service scores, and handle all A/R accounts. Help lead and support a successful front desk team, maintain top service scores, and handle all A/R accounts.

Accounting Clerk

• Jul 2014 - Apr 2015

Handled all Accounts Payable duties and cash controls Handled all Accounts Payable duties and cash controls

Front Desk

• Sep 2012 - Jul 2014

Efficiently perform all front desk duties and act as concierge for guests. Take part in marketing and promotional challenges, problem solve, handle difficult high stress situations calmly, experience in correcting guest folios, follow cash handling procedures, use proper telephone etiquette, and ensures high level of service to guests. Efficiently perform all front desk duties and act as concierge for guests. Take part in marketing and promotional challenges, problem solve, handle difficult high stress situations calmly, experience in correcting guest folios, follow cash handling procedures, use proper telephone etiquette, and ensures high level of service to guests.

Front Desk Manager on Duty

• Sep 2011 - Sep 2012

Acted as manager on duty at the front desk while ensuring quality customer service for all guests as well as completing all routine tasks efficiently. Tasks included blocking arriving guests, assigning amenities to be delivered to rooms, checking guests in and out, and answering and connecting phones. Acted as manager on duty at the front desk while ensuring quality customer service for all guests as well as completing all routine tasks efficiently. Tasks included blocking arriving guests, assigning amenities to be delivered to rooms, checking guests in and out, and answering and connecting phones.

Front Desk Manager on Duty

• May 2011 - Sep 2011

Performed basic front desk duties including answering phones, making reservations, blocking guests, checking guests in and out, and resolving all issues that arose. Performed basic front desk duties including answering phones, making reservations, blocking guests, checking guests in and out, and resolving all issues that arose.

Front Desk Attendant

• Jul 2009 - Apr 2011

Greeted guests as the arrive, checked them in, and provided any additional services they needed. Also answered the phones to make reservations, operated office equipment, such as the fax machine and copier, and maintained the general public areas. Greeted guests as the arrive, checked them in, and provided any additional services they needed. Also answered the phones to make reservations, operated office equipment, such as the fax machine and copier, and maintained the general public areas.

Customer Service Associate

• Oct 2010 - Feb 2011

I provide great customer service working to solve each customer's unique concern. I provide great customer service working to solve each customer's unique concern.

Server

• Oct 2007 - Oct 2009

Working in a team, we prepped for events, set up rooms, and served everything from meetings to large seated dinners. Working in a team, we prepped for events, set up rooms, and served everything from meetings to large seated dinners.

Banquet Server

• May 2008 - Aug 2008

I worked in a team setting to serve 100+ guests at hotel conventions and events. I worked in a team setting to serve 100+ guests at hotel conventions and events.