Experience

Local Eye Site

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Account Manager

  • May 2016 - Present



NCSU Cheerleading

• Raleigh, NC

• Assistant Coach

  • Aug 2012 - Present

  • Manage the development/performance of 45+ cheerleaders through 4 sport seasons, 1 national competition, and 3 months of offseason under direction of the Head Coach • Teach formations/skills for cheerleading routine that placed 2nd in the 2013 College Nationals competition • Coach 1-2 practices per week, teaching 25+ stunts, and addressing disciplinary issues • Developed mentoring relationships with cheerleaders, often helping to resolve personal issues and mediate interpersonal conflicts outside of team events Show less



Cisco

• United States
• Software Development
• 700 & Above Employee

• Sales Support Analyst

  • Apr 2014 - May 2016

  Provides pre-sales support for internal account managers and Cisco partners. • Resolved 2,780 sales support cases since April; collaborated with coworkers to address case issues within 4 hours of request • Completed 800+ phone sales support cases since July; ranked in the top 25% of phone cases completed weekly • Trained a new employee to utilize a variety of internal programs to handle account management requests and advise sales team on tool usage Provides pre-sales support for internal account managers and Cisco partners. • Resolved 2,780 sales support cases since April; collaborated with coworkers to address case issues within 4 hours of request • Completed 800+ phone sales support cases since July; ranked in the top 25% of phone cases completed weekly • Trained a new employee to utilize a variety of internal programs to handle account management requests and advise sales team on tool usage



TITLE Boxing Club

• Health, Wellness & Fitness
• 400 - 500 Employee

• Assistant General Manager

  • Jul 2013 - Jan 2014

  Responsible for field marketing, sales, and management operations. • Created marketing plan for 2014, including strategy for corporate outreach, planning of charity and promotional in-house events, and monthly budget • Targeted local businesses based on seasonal trends in foot traffic to increase field marketing effectiveness; signed up 75+ prospective clients for free class • Managed staff of 10 instructors and sales representatives; conducted new staff training, processed payroll, and addressed customer questions/concerns • Led cross promotional marketing outreach to area businesses; established 9 business partnerships to promote gym memberships Show less



Young Champions Of America

• Spectator Sports
• 1 - 100 Employee

• Program Manager

  • Jun 2012 - Jul 2013

  • Managed cheerleading program; supervised 28 instructors to improve operational performance and quality of program routines and skills • Assumed control of 2 underperforming locations; commuted to Charlotte, NC for 18 weeks to coach 75+ youth to improve location performance • Planned 10 cheerleading competitions; scheduled itinerary down to 5-minute increments for 75 teams, coordinated events, and judged 4 competitions • Managed hiring process for 15 open instructor positions; reviewed resumes, conducted phone and in-person interviews, and led/coordinated new hire training • Resolved conflicts between instructors and parents to improve client experience Show less