Customer Success Manager

• Jul 2023 - Present

Customer Success Manager

• Jun 2022 - Jun 2023

- Manage a portfolio of school districts at all account lifecycle stages (including implementation, adoption, renewal, and expansion) - Own renewal and expansion process for districts - Conduct implementation meetings with all key stakeholders and develop a success plan to ensure implementation aligns with district’s goals - Conduct EBRs for all accounts, pulling usage data and assessing current successes and areas for improvement - Develop and facilitate on-site and virtual trainings for key stakeholders - Surface customer requests, issues, and feedback with the product team - Coordinated and problem-solved data integration to fully integrate 100% of districts’ data with the platform (including knowledge of: SFTP connections, API integration, SIS systems, rostering tools and file schemas). - Proficient in SFDC, Rocketlane, Catalyst, Notion, GuideCX, JIRA, Intercom, AirTable, DocuSign. Show less

Chemistry Teacher

• Aug 2019 - Jul 2022

· Managed and instructed 25-40 high school aged students per class period· Engaged students through the daily planning of rigorous and standards aligned lessons and activities· Asynchronous and synchronous virtual teacher in charge of weekly zoom meetings and implementing curriculum on Schoology LMS for 90 learners · Presented and onboarded 20 fellow coworkers with new technology training · Analyzed data and developed individual student plans to ensure proper academic progress for 200 learners · Collected qualitative data and maintained an open line of contact with key stakeholders and community members · Dealt with confidential information and maintained the highest standard of discretion Show less

Teaching Team Lead

• Aug 2019 - Jun 2022

· Collaborated with a team of 3 instructors · Planned the agendas and task lists for bi-weekly team meetings · Solved to find solutions to conflicting opinions between team members · Designed science curriculum and mapping for the school year (9 months of curriculum)

Assistant Swim Coach

• Aug 2019 - May 2021

Coached swimmers aged 4-18 years old. Planned and wrote daily workouts, attended swim meets and communicated with parents on swimmer progress. Coached swimmers aged 4-18 years old. Planned and wrote daily workouts, attended swim meets and communicated with parents on swimmer progress.

Student Teacher

• Jan 2019 - May 2019

· Provided students with foundational knowledge of science concepts and correlated TEKS to daily lesson plans for 180 learners · Managed 20-30 high school aged students per class period · Aided mentor teacher in assessment data analysis · Provided students with foundational knowledge of science concepts and correlated TEKS to daily lesson plans for 180 learners · Managed 20-30 high school aged students per class period · Aided mentor teacher in assessment data analysis

Office Assistant - Department of Engineering

• Jun 2017 - Sep 2018

· Assisted front office with large purchase orders for departmental needs · Organized department events for 40 people · Answered 20-30 phone calls daily and aided professors with all administrative needs · Assisted front office with large purchase orders for departmental needs · Organized department events for 40 people · Answered 20-30 phone calls daily and aided professors with all administrative needs