Experience

Caring

• United States
• Information Services
• 100 - 200 Employee

• Family Advisor - Sales and Marketing

  • Apr 2019 - Present

  Responsible for educating families across the country on senior care options, providing resources and personal assistance in identifying senior living communities and referring them to those communities that match their needs and budget. Accomplishments: Within the first four months of employment facilitated placement of thirty clients at partner communities Generated incremental revenue through the sale of in-home care services and medical monitoring systems Manage lead pipeline on a daily basis and accurately record in our CRM to ensure up-to-date family information and status, as well as maintain accurate sales forecasts Show less



The Aspens at Bedford Falls

• Raleigh, North Carolina

• Executive Director-Community Manager -Lease-Up

  • Sep 2018 - Apr 2019

  Lease-Up Community Manager with Sales & Marketing responsibilities for brand new apartment community. Coordinate hiring, training, and ongoing professional development of leasing sales managers. Accomplishments: Developed and implemented advertising campaign to increase brand recognition, including incentive programs, literature and marketing event plans Create and maintain business partnerships with other industry leaders that can be a referral source to drive traffic through chamber of commerce and networking groups Show less



Creekside at Bethpage /AAM Property Management Inc.

• Durham, North Carolina

• Lifestyle Manager

  • 2017 - 2019

  Oversee all aspects of the day to day operations including marketing, event coordination, staffing, quality and financial control, client satisfaction, facilities management, and tactical planning for an active adult lifestyle/wellness community and the $7 million-dollar amenity center. Plan, coordinate and implement member programs (fitness, tennis, pickleball, art and advance learning) and special community-wide events. Accomplishments: Introduced and developed a custom website, integrated with membership database, on-line event registration, point-of-sale capabilities and marketing & communications tools Developed and publicized articles, photographs and advertising efforts for the resident website, newsletter and Facebook Assisted members with starting, scheduling of facilities, advertising and promotion of chartered clubs, and community organizations Conducted post-event evaluations, delivering high levels of event satisfaction while maintaining budget Show less



Carillon Assisted Living

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Executive Director/Interim Executive Director / AIT/ Sales and Marketing

  • 2015 - 2017

  Fully directed the management and day-to-day operations of a high volume assisted living apartments and memory care unit promoting quality care for seniors through supervision of 75 employees, including 8 managers. Coordinate hiring, training, and ongoing professional development of management and staff. Develop reports, administer budgets, allocate resources, and ensure operational compliance with DFS and DSS regulatory agencies and corporate standards. Accomplishments: Promoted to Interim Executive Director within 4 months of Administrator-In-Training program Maintained a defiance-free community with State Department of Facility Services, Wake County Department of Social Services and Wake County Health Department Effectively provided a quality living experience to each of the residents to ensure resident retention and high satisfaction scores Spearheaded development and roll-out of innovative marketing campaign to community social service organizations, local hospitals, doctor offices, churches, and skilled nursing facilities that maximized portfolio occupancy performance Successfully turned around high delinquency rate by effectively improving a process for collecting and tracking lease payments. Won community of the year recognition for cleanliness and curb appeal of community Show less