Experience

ABB Powertrain Systems

• Automation Machinery Manufacturing
• 1 - 100 Employee

• U.S. LBU Risk Review Administrator and HR Special Projects Coordinator

  • Nov 2017 - Present

  Auburn Hills, Michigan Leader of the Risk Review process at both the local and global level. Responsible to ensure compliance to the process, maintain timelines and train the organization. Provide instructions in methods, procedures and processes, and monitor operations to ensure quality and compliance with other commitments as it relates to the Risk Review process. Perform special assignments, conduct investigations, conduct and participate in risk reviews, and prepare reports and recommendations. Devise… Show more Leader of the Risk Review process at both the local and global level. Responsible to ensure compliance to the process, maintain timelines and train the organization. Provide instructions in methods, procedures and processes, and monitor operations to ensure quality and compliance with other commitments as it relates to the Risk Review process. Perform special assignments, conduct investigations, conduct and participate in risk reviews, and prepare reports and recommendations. Devise solutions to problems, and recommend and implement measures to prevent recurrence. Show less



DSM

• Netherlands
• Chemical Manufacturing
• 700 & Above Employee

• Customer Service Representative & Webshop Key User

  • Jun 2014 - Present

  Birmingham, MI • Provide excellent customer service to 60+ customers. Troubleshoot all problems and make executive decisions to balance DSM’s interest in conjunction with customers’ needs. • Buyer for two silo customers and two consignment customers with a total of 11 materials combined. • Receive and process customer sales orders and designate changes in SAP. Confirm material availability, pricing, problems or possible delays to customer. • Collaborate with supply chain on unforeseen problems and… Show more • Provide excellent customer service to 60+ customers. Troubleshoot all problems and make executive decisions to balance DSM’s interest in conjunction with customers’ needs. • Buyer for two silo customers and two consignment customers with a total of 11 materials combined. • Receive and process customer sales orders and designate changes in SAP. Confirm material availability, pricing, problems or possible delays to customer. • Collaborate with supply chain on unforeseen problems and help to execute effective solutions. • Responsible for accurate billing for two consignment customers. Perform monthly reconciliation for material accuracy and aid in precise material acquisition for future month to prevent customer shut down. • Issue all credits, debits and returns in SAP and monitor until completion. Perform miscellaneous monthly billing for all of North America. • Coordinate complaints for contamination and carrier issues. • Provide inside sales to meet monthly budget goals. • Implemented DSM’s Webshop ordering portal and rolled the project out both internally and to customers. Trained buyers on resolving issues and best usage practices. Responsible for all upkeep while working to improve the Webshop portal to meet customer needs. • Achieved an increase from 9% to 34% in customer orders via the Webshop order portal.

• North America’s SAP Key User & Customer Segment Fulfillment Specialist

  • Oct 2016 - Nov 2017

  Troy, MI • Key liaison between Global SAP manager and my team to uncover and solve problems as well as implement new ways of working. Collaborate with Global SAP team to test new functions in SAP pertaining to ATP checks, purchase order flows, imported material hurdles and much more. • Train new Customer Service Representatives (CSRs) in all aspects of SAP and OTC processes and coach them through daily problem solving activities to ensure accuracy and “on time” delivery to customers. • Perform… Show more • Key liaison between Global SAP manager and my team to uncover and solve problems as well as implement new ways of working. Collaborate with Global SAP team to test new functions in SAP pertaining to ATP checks, purchase order flows, imported material hurdles and much more. • Train new Customer Service Representatives (CSRs) in all aspects of SAP and OTC processes and coach them through daily problem solving activities to ensure accuracy and “on time” delivery to customers. • Perform monthly closing duties using critical thinking skills, in conjunction with the finance team. • Resolve any questions on OTC related functions in regard to SAP or OTC processes. Collaborate with OTC, production, shipping, finance and upper management to create new processes when warranted. • Contributed to the achievement of the “on time” delivery rate shifting from 85% to the current 98+%. • Designated person to help with any questions or issues related to customer service, SAP and processes. • Maintain all CSR duties listed below, including upkeep of an average of 200-250 open order line items. • Major Customers serviced: GM, Delphi, Eaton, ITW, TE and all molders for Husqvarna, Herman Miller and Legrand. • Career highlights: Awarded Supplier of the year in 2015 from Legrand. Awarded Supplier of the year in 2016 from General Motors.



Evolve Teleservices

• Account Executive

  • Feb 2006 - Feb 2014

  East Lansing, MI • Key liaison between Fortune 500 companies/clients & my company. Management of large performance budgets, advertising, script changes, billing and lite programming work • Responsibilities, including, but not limited to:  Evaluation and implementation of marketing strategy effectiveness  Knowledge and implementation of all details of media campaigns  Million-dollar campaign media tracking  Monitoring various media companies, fulfillment houses, IT specialists and… Show more • Key liaison between Fortune 500 companies/clients & my company. Management of large performance budgets, advertising, script changes, billing and lite programming work • Responsibilities, including, but not limited to:  Evaluation and implementation of marketing strategy effectiveness  Knowledge and implementation of all details of media campaigns  Million-dollar campaign media tracking  Monitoring various media companies, fulfillment houses, IT specialists and consulting firms to ensure my campaigns were performing at optimum levels  Effective communication of results to both customer and internal teams  Implementation of team based outcome and results • Major Clients: Nautilus BowFlex, TriaBeauty, Sensa, Cricut, Tracy Anderson’s Metamorphosis Show less



Michigan House of Representatives

• Legislative Offices
• 100 - 200 Employee

• Media Organizer/Community Organizer

  • Jun 2003 - Feb 2006

  • Recruited and persuaded media outlets to attend and cover political events on a daily basis • Oversaw an intensive radio interview program (over 150 radio shows booked in 10 months) • Coordinated statewide media campaigns involving up to 12 press conferences in a single day • Disseminated all outgoing press releases to targeted media outlets • Fielded the press at political events throughout Michigan • Designed and implemented communications plans for State Representatives… Show more • Recruited and persuaded media outlets to attend and cover political events on a daily basis • Oversaw an intensive radio interview program (over 150 radio shows booked in 10 months) • Coordinated statewide media campaigns involving up to 12 press conferences in a single day • Disseminated all outgoing press releases to targeted media outlets • Fielded the press at political events throughout Michigan • Designed and implemented communications plans for State Representatives incorporating the use of state party contacts, media outlets, community members, supporters, and organizations • Planned, staffed, and managed countless town hall meetings, press conferences and media events, as well as other local community based activities throughout the state • Organized statewide Long Term Care Task Force hearings and assisted the policy department in compiling a report that was presented to the Governor. • Spearheaded media and community outreach for eight State Representatives Show less