Director of Operations Excellence

• Mar 2022 - Present

Senior Program Manager, Operations Excellence

• Sep 2020 - Mar 2022

Building and deploying projects focused on critical operational improvements, I drove efficiency, scalability, and effective delivery operations. Other key contributions:• Strategized with field operators to identify opportunities and translate needs into actionable project plans to support 150 field employees across 8 domestic markets• Cultivated relationships with cross-functional leadership and project teams to align project goals • Served as operations business partner for the people team and learning and development team to ensure appropriate field operator representation across the organization• Designed and executed an operator career development plan in partnership with the operations team entailing a revamped compensation structure and competency assessments that boosted employee satisfaction scores by 23%• Led a routing optimization project that improved the efficiency metric by 14% when implemented• Organized a cross-functional project team to implement an NFC tagging process • Regulated timelines, key deliverables, and schedules for multiple projects Show less

Senior Manager, Account Management

• Jan 2020 - Sep 2020

Stimulating partnership growth across a diverse client portfolio of 150+ corporate partners in multiple geographies, I built and led a high-growth team to achieve aggressive annual goals. I held accountability for team KPIs for existing and new business, leading a remote account management team to peak performance. Other key contributions:• Synergized a cross-functional team to develop a new GTM pricing strategy to drive profitability • Cultivated key relationships with external partners to drive product adoption and gross profit through customized marketing efforts, product improvements, and targeted customer outreach• Collaborated with executive leadership, operations, marketing, and other functions to shift organization initiatives in response to COVID-19 while sustaining an energizing, engaging environment Show less

Project Manager, Operations

• Apr 2019 - Jan 2020

Optimizing operational performance, I headed a high-priority project to implement a new delivery technology solution. This involved standing up a cross-functional team and creating a project plan to satisfy expanding customer SLA expectations. Key contributions:• Implemented telematics hardware in 85 tankers across 7 markets• Amplified visibility into inventory movement, Wi-Fi capability, and operational efficiency gains• Delivered the project within the 6-month timeline and budget Show less

Senior Account Manager, Partner Growth

• Jun 2018 - Mar 2019

Consistently achieved monthly quota for new user activations with existing partners, I drove 8K+ new users in <9 months. Leading new business development in the DFW market, I translated the strategic vision to expand the TAM by 22%. Key contributions: • Navigated city regulations and permitting processes across several local jurisdictions seamlessly • Developed and implemented a company-wide customer acquisition program to acquire new users, including building the incentive structure, marketing assets, reporting tools, and program training• Grew new customer acquisition by 167% within the first 6 months of the program launch Show less

Senior Account Executive, Fleet Sales

• Jan 2018 - Jun 2018

Overseeing B2B inside sales, I contracted 75K annual new gallons for the DFW market in 6 months by designing and rolling out company-wide B2B sales tools to improve deal analysis, close rates, and customer satisfaction. Key contributions:• Analyzed and implemented customer deals within target margins • Delivered creative solutions for pain points• Curated and deployed training process and guidelines for an incoming fleet sales team of 10+• Expedited services company-wide by synchronizing operations teams• Aligned high-level goals by creating measurable plans and implementing new processes Show less

Account Executive, America’s Wholesale Sales

• Mar 2016 - Dec 2017

I stimulated growth of 26% in 2017 across 3 national department store accounts with $12.4M in combined shipments.

Associate Account Executive, Fossil Specialty Sales Watches

• Apr 2015 - Mar 2016

I led account sales with $8M in shipments.

Account Executive, Fossil Specialty Sales, Women’s & Men’s Leather Goods

• Oct 2010 - Mar 2015

I spearheaded leather goods sales across 6 key accounts totaling $5.2M in 2014. I was promoted twice from sales coordinate to associate account executive by excelling at leading $2.9M in sales across military and eCommerce accounts.

Assistant Store Manager

• May 2010 - Oct 2010

Assistant Store Manager

• Oct 2008 - May 2010