Mercè M.

Administrative at MANTRA ILUMINATION
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Contact Information
us****@****om
(386) 825-5501
Location
Valencia, Valencian Community, Spain, ES
Languages
  • Catalán Native or bilingual proficiency
  • ínglés Full professional proficiency
  • italiano Full professional proficiency
  • español Native or bilingual proficiency

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Experience

    • Spain
    • Furniture and Home Furnishings Manufacturing
    • 1 - 100 Employee
    • Administrative
      • Mar 2022 - Present

      Order management for European customers, mainly the Italian division. Orders, delivery notes, invoicing, logistics processing, technical and post-sale service, control of collections and commercial commissions, correspondence, e-mails, files, updating rates, etc. Customer service and incident resolution in different languages. Support and support in different departments such as national orders, purchasing department and export department. Order management for European customers, mainly the Italian division. Orders, delivery notes, invoicing, logistics processing, technical and post-sale service, control of collections and commercial commissions, correspondence, e-mails, files, updating rates, etc. Customer service and incident resolution in different languages. Support and support in different departments such as national orders, purchasing department and export department.

    • Spain
    • Retail Apparel and Fashion
    • Office Assistant
      • Feb 2021 - Jan 2022

      Online sale of fashion accessories with and without a license. There are 5 different licenses Harry Potter, Frida Kahlo, Looney Tunes, Peanuts and The Beginning. Control of collections in the payment platforms of PayPal and Stripe. And control of payments on the Amazon and Shopify platforms. Royalties. weekly treasury. Bank reconciliation. Accounts Payable- and Receivable admin / management Assist with journal entries. Support with the quarterly closings. Provides daily administration support to obtain quotations, prepare purchase requisition and purchase orders, maintain the general supplies record and stock.Solving all the problems that happen in the day-to-day attending to everybody in the office. Show less

    • Spain
    • Maritime Transportation
    • 1 - 100 Employee
    • Sales & Technical Assistant
      • May 2020 - Feb 2021

      Estimate of supplies for merchant ships. Once the budget is accepted, manage the supply by making purchases from suppliers, managing warehouse stock and logistics to make the delivery on time and at the port. Estimate of supplies for merchant ships. Once the budget is accepted, manage the supply by making purchases from suppliers, managing warehouse stock and logistics to make the delivery on time and at the port.

    • Maritime Transportation
    • 1 - 100 Employee
    • Office assistant
      • Mar 2019 - May 2020

      Agenda management with trips and conferences, flight reservations, links, transfers, car rental, hotel reservations, processing of changes and cancellations. Collection of tickets and travel expenses and separation of expenses by projects to invoice. Control and purchase of office supplies, correspondence, e-mails, files, renewal of licenses, payment of magazines, etc. Agenda management with trips and conferences, flight reservations, links, transfers, car rental, hotel reservations, processing of changes and cancellations. Collection of tickets and travel expenses and separation of expenses by projects to invoice. Control and purchase of office supplies, correspondence, e-mails, files, renewal of licenses, payment of magazines, etc.

    • Spain
    • Furniture and Home Furnishings Manufacturing
    • 1 - 100 Employee
    • Export Adminisgtrative
      • Nov 2016 - Mar 2019

      Order management for European customers, mainly the Italian division. Orders, delivery notes, invoicing, logistics processing, technical and post-sale service, control of collections and commercial commissions, correspondence, e-mails, files, updating rates, etc. Customer service and incident resolution in different languages. Support and support in different departments such as national orders, purchasing department and export department. Order management for European customers, mainly the Italian division. Orders, delivery notes, invoicing, logistics processing, technical and post-sale service, control of collections and commercial commissions, correspondence, e-mails, files, updating rates, etc. Customer service and incident resolution in different languages. Support and support in different departments such as national orders, purchasing department and export department.

    • Spain
    • Business Consulting and Services
    • 1 - 100 Employee
    • Office assistant
      • Jan 2017 - Dec 2017

      Search and reservation of flights, hotels, car rentals and trips for the different trainers. Printing of the material of the different courses and international shipping. Administrative control of invoices and travel expenses. Search and reservation of flights, hotels, car rentals and trips for the different trainers. Printing of the material of the different courses and international shipping. Administrative control of invoices and travel expenses.

    • Spain
    • Consumer Goods
    • 1 - 100 Employee
    • Export Administrative
      • Jun 2015 - Oct 2016

      Order management for the Italian division. Orders, delivery notes, invoicing, logistics processing, technical and post-sale service, control of collections and commercial commissions, correspondence, e-mails, files, updating rates, etc. Order management for the Italian division. Orders, delivery notes, invoicing, logistics processing, technical and post-sale service, control of collections and commercial commissions, correspondence, e-mails, files, updating rates, etc.

    • Office Assistant
      • Sep 2007 - Mar 2014

      Order introduction - Shipment tracking. - Management of calls, incidents, opportunities - Support to the commercial department in customer follow-up - Registration and validation of incoming and outgoing invoices. - Control and monitoring of orders. - Forecast of purchases and orders to suppliers. - Control of stocks - Control of Visa, Note of Expenses, Box - Claim of invoices. - Clarification of positions with suppliers. - Execution of Model 347. - Office supplies. - Optimization of office resources: meeting rooms, materials,... - Agenda management. - Reception of generic calls. - Mail and courier. - Organization of internal company events. - Liaison between worker and travel company. - Travel assistance. - Forecast of payments and receipts - After-sales service. Control returns and repairs. - Insertion of rates Show less

  • AL-DALIL
    • Valencia
    • Tourist Guide
      • May 2001 - Jul 2006

      Management and Assistance to groups - Organization of visits - Reservations in hotels and restaurants, - Tickets in museums, exhibitions, etc. - Organization of tourist routes. - Negotiation of rates with restaurants, museums, hotels, etc. Management and Assistance to groups - Organization of visits - Reservations in hotels and restaurants, - Tickets in museums, exhibitions, etc. - Organization of tourist routes. - Negotiation of rates with restaurants, museums, hotels, etc.

    • Spain
    • Utilities
    • 700 & Above Employee
    • Promnotion Girl
      • Apr 2005 - Jul 2005

      - Visit of travel agencies - Commercial management - Tracking of incidents. - Information summer 2005 campaign - Suggestions - Visit of travel agencies - Commercial management - Tracking of incidents. - Information summer 2005 campaign - Suggestions

    • Leisure, Travel & Tourism
    • 100 - 200 Employee
    • Travel Agent
      • Mar 1992 - Jun 1993

      - Bookings - Travel management and control - Information and sale of combined trips - Organization of trips and events for groups and/or companies - Issuance of tickets - Hotel vouchers - Promotional trips - Bookings - Travel management and control - Information and sale of combined trips - Organization of trips and events for groups and/or companies - Issuance of tickets - Hotel vouchers - Promotional trips

  • GAMMACROM
    • Barcelona
    • Administrative
      • Sep 1986 - Jun 1989

      - Delivery notes - Bills - Phone calls - Archive - Correspondence - Delivery notes - Bills - Phone calls - Archive - Correspondence

    • Spain
    • Events Services
    • 400 - 500 Employee
    • Event Hostess
      • Oct 1984 - Jun 1986

      - Customer assistance and information - Accreditations of events - Customer assistance and information - Accreditations of events

Education

  • ESCUELA SUPERIOR DE TURISMO PAX
    TECNICO EN EMPRESAS Y ACTIVIDADES TURISTICAS
    1989 - 1992
  • Centro Estudios Turismo
    Técnico en Empresas y Actividades Turísticas
    1989 - 1992

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