Mercy Thomas
Lounge Receptionist at DUBAI INTERNATIONAL HOTEL- Claim this Profile
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English Native or bilingual proficiency
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Swahili Native or bilingual proficiency
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Bio
Experience
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DUBAI INTERNATIONAL HOTEL
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United Arab Emirates
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Hospitality
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100 - 200 Employee
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Lounge Receptionist
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Jan 2017 - Present
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waitress cum receptionist
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Aug 2016 - Present
• Welcoming the guests • Taking food and drinks orders • Resetting cutlery and clearance • Checking clients satisfaction • Suggestive upsells • Closing checks in micros • Welcoming the guests • Taking food and drinks orders • Resetting cutlery and clearance • Checking clients satisfaction • Suggestive upsells • Closing checks in micros
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United Kenya club
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Kenya
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Hospitality
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1 - 100 Employee
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Internship in Front Office Operations
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Aug 2014 - Sep 2014
Handling customer complaints, resolve issues and ascertain client satisfaction •Checking in guest •Cleaning of rooms and spreading of beds •Balancing of balance sheet and entering data in the computer •Handling customer care service Handling customer complaints, resolve issues and ascertain client satisfaction •Checking in guest •Cleaning of rooms and spreading of beds •Balancing of balance sheet and entering data in the computer •Handling customer care service
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Education
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2012 - 2013
Nairobi Aviation College
Diploma in Front Office and Administration, Front Office -
2014 - 2015
Zetech University
Diploma, Tourism and Travel Services Marketing Operations -
2013 - 2014
Kenya Utalii College
Diploma, Hotel Information Systems -
2012 - 2013
Nairobi Aviation College
Diploma, Front Office and Administration -
2011 - 2011
Komarock Institute of Computer Studies
Certifcate, MS Office
Community
