Experience

Volta Capital

• Financial Services
• 1 - 100 Employee

• Loan Officer

  • Sep 2019 - Present

  • Involved in outreach to prospective LEAP borrowers by attending Information sessions as required to explain the loan product and features, and the terms of service. • Authenticating, verifying, and analyzing information and documents submitted by applicants. • Reviewing loan agreements and manage loan documentation process – Loan Agreement preparation, signing and storage. • Attending Loan Signing Sessions and handle queries on loan product features • Handling borrowers’ cases, queries and complaints and take appropriate action to resolve them. • Working with LEAP borrowers to outline financial needs, plans and new payment schedules to cover outstanding tuition balances as needed. • Preparing periodic reports as needed that include disbursement notifications, special cases reports, account statements and bi-monthly interest repayment compliance reports • Undertaking any other duties and responsibilities as assigned to the LEAP Credit team lead. Show less



Platinum Credit Limited

• Kenya
• Financial Services
• 700 & Above Employee

• Branch Coordinator

  • May 2018 - Aug 2019

  • Ensured Sales reps recruitment and retention. • Ensured continuous and thorough training of sales reps and the Team leaders through E-learning and working with the Training Manager. • Motivated, mentored and ensured high energy levels of the teams in the branch. • Ensured 95% collection rates in conjunction with report from Sales Reps Portfolio Performance from the Sales Analyst. • Maintained Branch inventory/assets according to the existing lists. • Oversaw office operation and administrative functions to ensure compliance. • Mastered and ensured the use of Market force, E learning and Mambu in the branch. • People management regarding HR issues in the branch via reports. • Oversaw the implementation of quality management system QMS in the branch. Show less



4G Capital

• Mauritius
• Financial Services
• 300 - 400 Employee

• Loan Officer

  • Feb 2017 - Mar 2018

  • Marketed the company’s product to prospective customers. • Assisted the collection officer in maintaining a good collection rate of loans from customers. • Offered customer education to customers. • Identified and obtained new customers for the company. • Maintained a good portfolio for the company in terms of loan disbursement and large customer base. • Marketed the company’s product to prospective customers. • Assisted the collection officer in maintaining a good collection rate of loans from customers. • Offered customer education to customers. • Identified and obtained new customers for the company. • Maintained a good portfolio for the company in terms of loan disbursement and large customer base.