Research Analyst

• Oct 2022 - Present

Graduate Research Executive

• Apr 2021 - Present

Sales Representative

• Oct 2017 - Apr 2021

- I am responsible for interacting with and providing a high level of customer service to customers. - Duties include: placing and receiving customer orders, helping with queries, creating an organised and welcoming environment for customers, processing purchases - This role has helped to develop my organisation, communication and problem-solving skills, through constant customer interaction. - Early on in this role, I received Employee of the Month for my level of customer service. - I am responsible for interacting with and providing a high level of customer service to customers. - Duties include: placing and receiving customer orders, helping with queries, creating an organised and welcoming environment for customers, processing purchases - This role has helped to develop my organisation, communication and problem-solving skills, through constant customer interaction. - Early on in this role, I received Employee of the Month for my level of customer service.

Receptionist

• Sep 2019 - Sep 2019

- Responsible for the smooth running of the reception area - First point of contact for visitors and incoming calls/emails - Responsible for dealing with incoming emails and calls in a timely manner - Placed orders for office supplies - Alerted employees of any deliveries or visitors - General ad hoc administration tasks for other employees - Ensured the reception was kept clean and presentable - Responsible for the smooth running of the reception area - First point of contact for visitors and incoming calls/emails - Responsible for dealing with incoming emails and calls in a timely manner - Placed orders for office supplies - Alerted employees of any deliveries or visitors - General ad hoc administration tasks for other employees - Ensured the reception was kept clean and presentable

Administrative Assistant

• Jul 2019 - Aug 2019

- Responsible for the processing incoming 'Race for Life' documents - Uploaded and managed personal data systems - Processed relevant documents, directing others to appropriate departments - Conducted appropriate information checks - Efficient handling of sensitive data - Responsible for the processing incoming 'Race for Life' documents - Uploaded and managed personal data systems - Processed relevant documents, directing others to appropriate departments - Conducted appropriate information checks - Efficient handling of sensitive data

HR Adminstrator

• Jun 2018 - Sep 2018

- Assisted the HR Administrators with ad hoc tasks (including updating and managing physical files in the stock room) - Created and detail checked contracts - Created and updated internal profiles for existing and new employees - First port of call for employee queries - Assisted the HR Administrators with ad hoc tasks (including updating and managing physical files in the stock room) - Created and detail checked contracts - Created and updated internal profiles for existing and new employees - First port of call for employee queries

Administrator

• Aug 2017 - Sep 2017

- Responsible for the smooth running of reception - Involved sending and receiving mail, along with advising employees of any deliveries concerning them - Maintained the organisation and cleanliness of the reception area - Greeted and directed visitors - Provided access passes for visitors and employees - Responded to and directed incoming emails - Maintained a log of personnel within the building - Arranged transport for employees and visitors - Made clear and concise announcements that would be heard building-wide - Ensured orders were placed on time Show less

Consumer Services

• Jan 2017 - Jun 2017

- First point of contact for consumers - Responsible for efficiently dealing with customer queries and complaints both via phone and E-mail - Assisted with troubleshooting methods - Processed orders, ensuring they were shipped on time - Processed returns and directed refunds to the correct department - Entered and checked data - First point of contact for consumers - Responsible for efficiently dealing with customer queries and complaints both via phone and E-mail - Assisted with troubleshooting methods - Processed orders, ensuring they were shipped on time - Processed returns and directed refunds to the correct department - Entered and checked data

Sales Assistant

• Jul 2015 - Jan 2017

- Responsible for ensuring customers have a pleasant experience whilst at the store - Greeted customers at store entrances - Restocked and labelled items of clothing - Stacked and hung clothes in a presentable manner - Dealt with customer queries or complaints in an efficient manner or passed them onto a manager if the query persisted - Placed in store orders for customers - Aided customers with purchases and facilitated with the transfer of products from one store to another. - Responsible for operating the till, taking payments with cash, debit/credit cards, vouchers etc… - Ensuring new and returned items were properly tagged dealt with according to store regulation - Received Employee of the month on two occasions, for my levels of customer service Show less