Mercy Matthewman
Research Analyst at M-Brain Group- Claim this Profile
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Bio
Credentials
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Social Media Marketing: Strategy and Optimization
LinkedInMar, 2021- Oct, 2024 -
Email Marketing: Strategy and Optimization
LinkedInFeb, 2021- Oct, 2024 -
Excel for Business Analysts
LinkedInFeb, 2021- Oct, 2024 -
Marketing Analytics: Setting and Measuring KPIs
LinkedInFeb, 2021- Oct, 2024
Experience
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M-Brain Group
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Finland
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IT Services and IT Consulting
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100 - 200 Employee
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Research Analyst
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Oct 2022 - Present
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Branding Science Group
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United Kingdom
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Business Consulting and Services
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100 - 200 Employee
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Graduate Research Executive
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Apr 2021 - Present
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Hollister Co.
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United States
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Retail
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700 & Above Employee
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Sales Representative
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Oct 2017 - Apr 2021
- I am responsible for interacting with and providing a high level of customer service to customers. - Duties include: placing and receiving customer orders, helping with queries, creating an organised and welcoming environment for customers, processing purchases - This role has helped to develop my organisation, communication and problem-solving skills, through constant customer interaction. - Early on in this role, I received Employee of the Month for my level of customer service. - I am responsible for interacting with and providing a high level of customer service to customers. - Duties include: placing and receiving customer orders, helping with queries, creating an organised and welcoming environment for customers, processing purchases - This role has helped to develop my organisation, communication and problem-solving skills, through constant customer interaction. - Early on in this role, I received Employee of the Month for my level of customer service.
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SOUND FOUNDATION LIMITED
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United Kingdom
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Machinery Manufacturing
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1 - 100 Employee
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Receptionist
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Sep 2019 - Sep 2019
- Responsible for the smooth running of the reception area - First point of contact for visitors and incoming calls/emails - Responsible for dealing with incoming emails and calls in a timely manner - Placed orders for office supplies - Alerted employees of any deliveries or visitors - General ad hoc administration tasks for other employees - Ensured the reception was kept clean and presentable - Responsible for the smooth running of the reception area - First point of contact for visitors and incoming calls/emails - Responsible for dealing with incoming emails and calls in a timely manner - Placed orders for office supplies - Alerted employees of any deliveries or visitors - General ad hoc administration tasks for other employees - Ensured the reception was kept clean and presentable
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Cancer Research UK (CRUK)
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United Kingdom
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Non-profit Organizations
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700 & Above Employee
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Administrative Assistant
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Jul 2019 - Aug 2019
- Responsible for the processing incoming 'Race for Life' documents - Uploaded and managed personal data systems - Processed relevant documents, directing others to appropriate departments - Conducted appropriate information checks - Efficient handling of sensitive data - Responsible for the processing incoming 'Race for Life' documents - Uploaded and managed personal data systems - Processed relevant documents, directing others to appropriate departments - Conducted appropriate information checks - Efficient handling of sensitive data
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Unipart Logistics
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United Kingdom
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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HR Adminstrator
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Jun 2018 - Sep 2018
- Assisted the HR Administrators with ad hoc tasks (including updating and managing physical files in the stock room) - Created and detail checked contracts - Created and updated internal profiles for existing and new employees - First port of call for employee queries - Assisted the HR Administrators with ad hoc tasks (including updating and managing physical files in the stock room) - Created and detail checked contracts - Created and updated internal profiles for existing and new employees - First port of call for employee queries
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Sharp Laboratories of Europe
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Oxford, United Kingdom
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Administrator
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Aug 2017 - Sep 2017
- Responsible for the smooth running of reception - Involved sending and receiving mail, along with advising employees of any deliveries concerning them - Maintained the organisation and cleanliness of the reception area - Greeted and directed visitors - Provided access passes for visitors and employees - Responded to and directed incoming emails - Maintained a log of personnel within the building - Arranged transport for employees and visitors - Made clear and concise announcements that would be heard building-wide - Ensured orders were placed on time Show less
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VTech
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United States
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Consumer Electronics
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700 & Above Employee
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Consumer Services
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Jan 2017 - Jun 2017
- First point of contact for consumers - Responsible for efficiently dealing with customer queries and complaints both via phone and E-mail - Assisted with troubleshooting methods - Processed orders, ensuring they were shipped on time - Processed returns and directed refunds to the correct department - Entered and checked data - First point of contact for consumers - Responsible for efficiently dealing with customer queries and complaints both via phone and E-mail - Assisted with troubleshooting methods - Processed orders, ensuring they were shipped on time - Processed returns and directed refunds to the correct department - Entered and checked data
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Gap
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United States
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Retail
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700 & Above Employee
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Sales Assistant
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Jul 2015 - Jan 2017
- Responsible for ensuring customers have a pleasant experience whilst at the store - Greeted customers at store entrances - Restocked and labelled items of clothing - Stacked and hung clothes in a presentable manner - Dealt with customer queries or complaints in an efficient manner or passed them onto a manager if the query persisted - Placed in store orders for customers - Aided customers with purchases and facilitated with the transfer of products from one store to another. - Responsible for operating the till, taking payments with cash, debit/credit cards, vouchers etc… - Ensuring new and returned items were properly tagged dealt with according to store regulation - Received Employee of the month on two occasions, for my levels of customer service Show less
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Education
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University of Reading
Bsc, Consumer Behaviour and Marketing