Experience

Omil Staffing Services

• Human Resources

• Virtual Administrative Assistant

  • Jun 2022 - Present

  • Completes business correspondence, transcription and data entry. • Manages electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information. • Develops complex reports in Excel for cost reporting. • Keeps extensive contact list updated with new contacts and changes to existing contacts. • Organizes and manages team tasks using Trello and Asana. • Answers and screens calls to provide information, schedule appointments and take detailed messages. • Sets up virtual Zoom meetings, invites guests and disseminates agendas. • Writes press releases and posts updates to social media. Show less

• Administrative Assistant

  • Jan 2020 - Aug 2020

  • Increased company’s profit margins by 50% by successfully revamping over 10 resumes daily. • Strengthened the company’s online presence by conceptualizing and implementing strategic social media campaigns. • Coached new employees on administrative procedures, company policies and performance standards. • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data. • Coordinated travel arrangements by booking airfare, hotel and ground transportation for the CEO Leah Awiti Omil. • Maintained solid customer relationships by promptly handling customer inquiries and resolving customer complaints with speed and professionalism. • Analyzed and provided feedback to the management on the efficiency of the customer service process and suggested areas of improvement. • Maintained an abreast knowledge of the company’s products in order to effectively respond to all customers inquiries. Show less