Experience

Bill Gosling Outsourcing

• Canada
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Mar 2023 - Present

  • addresses customers’ concern on loan applications and submit applications by phone• advises customers the requirements to comply for loan applications• processes payments accurately using the banking information provided• escalates issues appropriately and deescalates issues effectively • records accurate information of every transaction and phone conversation

• Loan Verification Specialist

  • Nov 2022 - Mar 2023

  handles inbound and outbound calls with one call resolution for loan processing inquiries• investigates discrepancy on documents and confirm accuracy on personal information• conducts financial assessment through income worksheet and debt to income ratio• imposes security steps to protect confidential and highly sensitive information• records transactions and recommendations accurately• recommends approval or cancelation on applications accordingly



F and P Manufacturing Inc

• Tottenham, Ontario, Canada

• Production Associate

  • Jan 2019 - Oct 2022

  • executes data entry, wire codes, and record scrap during and after production • detects potential issues; develop possible solutions; escalate issues as needed • operates forklift and other industrial equipment • stores finished goods in the warehouse, following first in and first out standard • executes data entry, wire codes, and record scrap during and after production • detects potential issues; develop possible solutions; escalate issues as needed • operates forklift and other industrial equipment • stores finished goods in the warehouse, following first in and first out standard



Bmo Bank of Montreal

• Marketing Services
• 400 - 500 Employee

• Customer Service Representative

  • Dec 2021 - May 2022

  • provides legendary customer service over the phone by addressing customers’ concerns and complaints efficiently; processes payments accurately; identifies potential opportunities to leverage them towards their financial goals • recommends appropriate banking plans suited to their everyday banking needs • executes routine tasks (e.g. service requests, transactions, queries, booking appointments) within relevant service level agreements • detects potential fraud and implements security measures to protect the customers’ accounts Show less